Highlight the demand orientation of the masses
Integrate, reform and innovate the service model.
Adhere to the actual legal needs of the masses as the starting point of reform, break the original "one village (community) one legal adviser" solidification model, reshape the personnel strength, policy funds and promotion mechanism as a whole, and open up the "last mile" of grassroots legal services. The first is to build a service platform. In view of the problems existing in the village (community) legal advisory service, such as many villages (communities) and uneven service quality, we integrated the high-quality lawyer resources in the whole region, set up a legal advisory group, and developed a "cloud corporation" platform. At present, there are 1 14 lawyers on the platform of "Yunfa Group". Three law firms have settled in as a whole, and five law firms are going through the formalities of settling in. The number of registered lawyers on the platform is increasing. The second is to innovate the selection model. The "cloud method group" system automatically classifies and prompts lawyers' practice information and professional expertise. The masses can choose appropriate lawyers to "take orders" independently, and lawyers can also choose whether to "take orders" according to their own expertise. The communication of "two-way choice" is smoother and more efficient. Since its trial operation in August, the platform has answered 680 legal consultations from the masses, and the satisfaction rate of the masses has reached over 98%. The third is to improve service quality and efficiency. Focusing on the problem that legal consultants are relatively fixed, and the professional fields involved do not match the mass consultation issues, the "Cloud Law Group" platform divides traffic accidents, criminal offences, contract disputes, etc. 12 sections according to lawyers' professional knowledge, which basically covers all legal consultation fields. The masses can choose accurate consultation in relevant fields according to their own needs, and all kinds of legal problems can be solved without leaving home.
Explore the theme scene application
Real-time response through data empowerment
Adhere to digital thinking and intelligent means, rely on big data system, build a service scene that the masses can see, touch and understand, and realize more accurate, fast and efficient legal services. The first is the "omni-channel" two-line service. The "cloud corporation" platform provides "online+offline" dual-line services, and people can conduct online legal consultation anytime and anywhere through text, voice, video and other scenes, effectively solving the problems such as limited working hours of legal consultants and inconvenient going out in remote villages (communities). If the masses need face-to-face consulting services, the judicial administrative department can initiate the demand by "issuing a bill". After the lawyer "grabs the bill", he provides face-to-face service for the masses through the positioning navigation automatically generated by the system, so that the masses can realize "freedom of legal consultation" through multiple channels. The second is "all-weather" cloud services. In view of the information gap caused by the inconsistency between villagers' consultation time and lawyers' working hours, the "cloud corporation" platform upgraded the original "8 hours" offline service to "24 hours" online service, further optimized the allocation of legal consultation resources, and ensured that online lawyers were available at any time to meet the needs of the masses. According to statistics, the consultation rate of the masses outside the "8 hours" is 45%. The third is the "full scene" accurate service. According to different groups of people and different scenes, "legal kiosks" will be set up simultaneously in densely populated areas. Through the visual application software window in the room, you can make real-time video calls and consultation exchanges with legal advisers to achieve barrier-free communication and distance-free service. At the same time, in order to solve the practical problems such as low usage rate and inconvenient operation of smart phones for the elderly in villages (communities), a "table-to-table" all-in-one machine is specially configured, and consulting services can be realized with ID cards. At present, the all-in-one machine 10 has been set up in Kenli District, and it has been gradually extended to other villages (communities) within its jurisdiction.
Adhere to the use of difference assessment
Evaluate and test the effectiveness of mass service
Paying attention to differential assessment, highlighting the two key indicators of "quantity" and "quality", and not making a one-size-fits-all approach, the star rating results are linked to service subsidies, which greatly stimulated the enthusiasm of legal advisers. The first is the performance payment of subsidy funds. Formulate measures for the management and use of village (community) legal counsel subsidy funds, standardize the payment standard of personal legal service fees, automatically count the online service fees of legal counsel and the offline service fees provided through "grabbing orders", and form a performance-based fund guarantee model of "paying by quantity and paying by quality" in combination with the star rating of legal counsel by the masses. The evaluation is more scientific and fair, and the subsidy funds are really spent on the cutting edge. The second is the dynamic adjustment of consultant appointment. The "cloud corporation" system has broken the rigid assignment mechanism and the limit on the number of legal advisers, established a more standardized and orderly consultant appointment mechanism, actively guided high-quality lawyers to enter the platform, and provided more choices for the people in the jurisdiction. At the same time, increase the use of assessment results, and "one-vote exemption" for the qualifications of legal consulting services that are not active and not in place, forcing lawyers to settle in and improve the quality and efficiency of legal services. The third is the joint disposal of high-frequency matters. The "cloud law group" system has the function of comprehensively analyzing and grading public consultation matters, pushing legal consultation matters involving major sensitive issues to towns, streets and petition departments in time, and regularly pushing legal issues with more consultation times to relevant business authorities to assist them in analyzing and judging, improving policies and popularizing laws, effectively improving the ability of forecasting, warning and preventing various potential risks.