Why can't JD.COM switch to manual customer service?

JD。 COM can't turn to manual customer service, it may be his own way. The following is the way for JD.COM to ask for help from manual customer service:

Brand model: Huawei Glory 10

System version: EMUI8. 1

Software version: JD.COM 8.0.18.

1. Open the JD.COM client of the mobile phone, and click Me at the bottom right to enter the personal center.

2. Find the tools and service options, and then click Customer Service on the left.

3. In the pop-up page, you can choose self-service. To use the manual service, you need to click the online customer service below.

4. In the edit box below, enter Manual-contact online customer service.

5. Select the type of problem you encounter and submit the corresponding order information.

6. Then you can click on the+on the right and choose to upload pictures for consultation.