It is understood that the Ministry of Industry and Information Technology has three government service hotlines: 12300, 1232 1, 1238 1. Among them, 12300 is a special telephone for national telecom users to appeal; 1232 1 is the phone number for reporting bad networks and spam; 1238 1 mainly provides foreign government information services, and is responsible for accepting and handling public inquiries, suggestions and complaints about the relevant work of the Ministry of Industry and Information Technology.
The government service hotline of the Ministry of Industry and Information Technology realizes "three lines in one"
According to the data of the Ministry of Industry and Information Technology, since the opening of 20 17, 1238 1 has handled a total of 387,000 calls and letters from the masses, with an average settlement time of 0.7 days, and the proportion of people evaluated as "satisfied" and "very satisfied" is 99.5%. 123865438+
It is understood that during the "three-in-one" trial operation, 1238 1 can realize all business functions, while 12300, 1232 1 still retain the original external service functions.
The relevant person in charge of the Ministry of Industry and Information Technology said that the next step will be to adhere to the people-centered development thinking, seriously study and solve related problems during the trial operation, increase the application of new Internet technologies, strengthen the big data analysis of the opinions and suggestions of the masses, further optimize and improve service capabilities, expand and improve service channels, and continuously improve the level of government services.