Summary of hospital affairs disclosure 1 According to the requirements of higher authorities for hospital affairs disclosure, our hospital has continuously enriched the contents of hospital affairs disclosure, continuously improved the working mechanism of hospital affairs disclosure, and continuously standardized the working procedures of hospital affairs disclosure. Adhere to the service concept of "people-oriented, convenient for patients and service for employees", and with the joint efforts of various functional departments, the hospital affairs disclosure work has gradually become standardized and transparent. The public summary of hospital affairs is as follows:
First, in accordance with the requirements of the three fairs, we will constantly improve the public content.
Open to the society, open to patients and open to employees are the three major contents of hospital affairs disclosure. According to these three contents, after careful comparison, our hospital has continuously added new public contents on the original basis.
1, open to the public. The contents disclosed to the society mainly include the general situation of the hospital, the hospital environment, the construction of professional ethics, medical services, public health resources, and convenience services. In view of these contents, the undisclosed contents are disclosed in time as required, which facilitates the public to obtain corresponding information through various forms.
2. Make it public to patients. The contents disclosed to patients are mainly service prices and charges, which is convenient for patients to master medical information. According to these two requirements and the original public content, our hospital conducted a leak check to fill the vacancy. Through billboards, electronic display screens and other forms, it is convenient for patients and their families to inquire and understand information.
3. Make it public to employees. The contents disclosed to employees every month mainly include:
(1) System implementation, enterprise management, clean government building, employee concern, party member information, etc.
(2) the long-term reform and development plan and work plan of the hospital, the use of large sums of money, the purchase plan of large-scale instruments and equipment, infrastructure projects, drug bidding and procurement and other major decisions and important matters.
(three) open sensitive issues of concern to cadres and workers, such as personnel policy, reform plan, promotion of professional and technical post qualifications, selection and appointment of personnel in important positions, etc.
(4) Disclosure of financial management involves welfare, pension, medical insurance, business income and expenditure, etc. , so as to increase the transparency of all work and increase the cohesion and trust of employees.
Two, take various effective forms to continuously expand the publicity effect.
In order to do a good job in the publicity of hospital affairs, our hospital actively explores effective ways and methods for the publicity of hospital affairs. Take various forms to continuously expand the publicity effect, so that the public and workers can obtain relevant information conveniently and quickly.
1, open to the public. On the government website and unified management platform, our hospital has made public the hospital profile, fees disclosure, department introduction, facilities and equipment addition and renovation, expert outpatient time, doctor specialty, hospital address, hospitalization instructions, etc. , so that patients or their families can easily understand all kinds of hospital information before seeing a doctor. Let the masses and patients know about our hospital and build an information platform.
2. Internal disclosure. Outpatient service is the place where patients have the greatest mobility. Our hospital made full use of this place and did a lot of work in the outpatient department. Set up electronic large screen and electronic touch screen in the outpatient hall to disclose drug prices, various medical charges, hospital profiles, doctor qualifications, expert expertise, etc. Set up a medical guide desk in the outpatient hall to provide consultation, triage, guidance and other services for patients; Set up an open column in the outpatient corridor to disclose the time of expert outpatient service and specialist outpatient service, so as to facilitate patients to choose doctors; On a monthly basis, sensitive issues such as hospital income, major decisions, personnel appointment and dismissal, party affairs, infrastructure construction, etc. are disclosed in the hospital affairs meeting and the hospital affairs public column.
3. Interaction between doctors and patients. Set up a suggestion box and issue a satisfaction questionnaire to collect patients' opinions and suggestions. Smooth channels for complaints about medical services. Through the opening of health, medical care, health follow-up hotline, actively answer questions for patients. Social supervisors' meeting is held every year, and patients' forum is held every month to understand the needs of the public and patients.
Three, improve the open working mechanism, and constantly improve the publicity.
1, improve the organizational leadership mechanism. A leading group for the publicity of hospital affairs was established, with the president as the leader, the vice president as the deputy leader and the directors of all subjects as members. It is clear that the dean is the first person responsible for the publicity of hospital affairs, and there are a hospital affairs publicity office, a hospital affairs publicity supervision team and a review team to ensure the leadership of the hospital and make the publicity of hospital affairs orderly and effectively carried out.
2. Standardize the working mechanism. In the process of hospital affairs disclosure, we should strictly follow the regulations, register the matters of hospital affairs disclosure, fill in the registration form of hospital affairs information disclosure, and make it public in accordance with the supervision and feedback procedures. Establish and improve a series of working systems, such as the system of opening hospital affairs, the system of deliberation and the system of accountability, and bring all the work of opening hospital affairs into an institutionalized and standardized track. According to the public content, clear the responsible department; Through hospital affairs meetings, special meetings and other meetings, we organized and studied the spirit and requirements of relevant documents from higher authorities, and deployed and exchanged hospital affairs disclosure work, so that the hospital affairs disclosure work was promoted in a solid and orderly manner.
3. Strengthen the supervision and inspection mechanism. Establish a supervision and inspection system for the openness of government affairs. The openness review team regularly reviews the feasibility and democracy of the openness of government affairs, and the review team regularly reviews the authenticity and effectiveness of the openness of government affairs. Through the monthly patient satisfaction survey, the supervision team also collected the opinions and suggestions of the masses on the openness of hospital affairs, and made timely rectification.
Through the openness of hospital affairs, patients can not only see the doctor clearly, but also improve their satisfaction and respect their right to know. Through the open work of hospital affairs, employees can keep abreast of the progress of all work, improve the transparency of work, strengthen the democratic management and supervision of hospitals, and at the same time facilitate the majority of employees to put forward more reasonable suggestions on the situation of hospitals and promote the development of all work in hospitals.
Summary of hospital affairs publicity in 2 20xx, the hospital earnestly implemented the requirements of "three good and one satisfaction" activities, took the promotion of hospital affairs publicity as an important measure to promote the healthy development of the hospital, actively promoted and vigorously implemented it, and formed a hospital affairs publicity system with Chinese medicine characteristics by improving the system, mechanism and standardized operation, which made the hospital affairs publicity work constantly develop to be regular, institutionalized and standardized. It has effectively stimulated and mobilized the enthusiasm of the staff to participate in the reform and management, further enhanced the cohesion of hospital staff, and made the hospital gradually move towards institutionalization, standardization and scientificity, and achieved certain results.
First, raise awareness and lay a solid ideological foundation for the openness of hospital affairs.
The publicity of hospital affairs focuses on increasing the transparency of work, exposing the things that represent the interests of the broad masses of employees and the hot and difficult issues that the masses are most concerned about and sensitive to, allowing employees to supervise and help the hospital implement them. Through the trade union, the importance of making hospital affairs public and strengthening democratic supervision and management was emphasized, and the consciousness of employees' full participation in hospital affairs public was enhanced. Constantly guide employees to care about the development of hospitals. Internally, the workers' congress and the weekly hospital meeting are the basic forms of hospital affairs disclosure, and the "column of hospital affairs disclosure" is the important form of hospital affairs disclosure. Quarterly health centers supervise major economic activities, the use of hospitality, infrastructure, drug bidding and procurement, internal distribution, staff title evaluation and year-end promotion, and penalties for those who violate hospital rules and regulations and disciplines. , announced to employees in a timely manner.
The second is to establish a system to ensure the open, standardized and orderly operation of hospital affairs.
Based on the principle that publicity is the premise, supervision is the key, and organization is the guarantee, a leading group for hospital affairs publicity with party and government leaders as the first responsible person was established in time, which ensured the hospital affairs publicity organizationally. Adhere to the major issues of hospital reform and development, hot issues in drug purchase and sale, financial budget and final accounts, project contracting and contract implementation, issues involving the vital interests of employees, and the integrity and self-discipline of leading bodies as the focus of hospital affairs disclosure. On these key issues, the open content has been continuously refined and expanded. The implementation of drugs and materials bidding, plug the loopholes. In order to effectively strengthen drug supervision and put an end to bribery such as accepting kickbacks in the process of drug procurement. Centralized procurement, the source and price of purchased goods are open. All major projects in the hospital must be invited for public bidding. Adhere to the democratic life meeting system.
Third, strengthen supervision and pay attention to the effectiveness of hospital affairs disclosure.
In order to make the publicity of hospital affairs solid and effective, the hospital adjusted the steering group of hospital affairs publicity to supervise the implementation of hospital affairs publicity, which promoted the healthy and orderly development of hospital affairs publicity and achieved remarkable results.
Through the implementation of the open system of hospital affairs, the hospital staff's hospital affairs awareness, hospital affairs management awareness and self-improvement spirit were learned from internal promotion, and the relationship between the party and the masses was strengthened. It increases the transparency of hospital medical services, allows patients to clearly understand consumption, and avoids the contradiction between doctors and patients caused by not telling. In the future, the hospital will seriously study new measures, new methods and new ways to make hospital affairs public, fully implement the spirit of serving the people, and strive to push the hospital affairs public to a new level.
Public Summary of Hospital Affairs 3 Since the beginning of this year, under the strong leadership of the Municipal Party Committee and the municipal government, and with the care and support of the relevant departments of the province and the city, the Municipal Joint Management Bureau has earnestly carried out various work according to the work plan formulated at the beginning of the year and achieved certain results. The work in the first half of this year is summarized and reported as follows:
I. Progress of work
Strengthen propaganda, guide farmers to change their ideas and increase their influence. Propaganda work is the first step in implementing the new rural cooperative medical system. Only when farmers truly understand the policies of the new rural cooperative medical system will they actively participate in and support it. In practical work, we pay attention to doing a good job in publicity from many aspects and levels. First, expand the influence of the new rural cooperative medical system through media publicity. This year, news media such as xx TV Station and xx People's Broadcasting Station reported the development of the new rural cooperative medical system in our city in various forms, such as special editions and special topics. The second is to use the examples in accepting compensation for extensive publicity. In the process of medical expenses compensation for participating farmers, our window staff actively, patiently and meticulously publicized the explanation clauses and various management regulations to each participating farmer, carefully answered all kinds of questions raised by participating farmers, and tried not to let any farmer leave with dissatisfaction and doubts, so that the service window of the new rural cooperative medical system not only accepted the medical expenses compensation for participating farmers, but also served as an important position to publicize the new rural cooperative medical system policy. Third, through the news media, open government affairs, open village affairs, electronic screens and other forms, regularly announce to the public the information on medical expenses compensation of participating farmers in the city and the operation of cooperative medical care funds, and implement sunshine operation, so that the majority of participating farmers can know the compensation situation in the city in time, see the compensation cases happening around them, truly feel the tangible benefits brought by the new rural cooperative medical system policy, and realize the advantages of the new rural cooperative medical system policy, so as to change their concepts and actively participate in and support the new rural cooperative medical system policy. The fourth is to carry out foreign exchange activities and carry out external publicity. In the first half of this year, we received more than 65,438+00 study tours from all over the country. These delegations visited the handling institutions and designated medical institutions in our city, learned about the operation of the new rural cooperative medical system in our city, and spoke highly of the pilot work in our city. At the same time, it also puts forward good opinions and suggestions for the new rural cooperative medical system in our city, which provides a reference for us to continuously improve our work, improve management methods and improve service quality. These external publicity and exchanges have expanded the influence of our city in the whole province and even the whole country, and also created a better external environment for the further development of the new rural cooperative medical system in our city.
Strengthen management and strive to provide quality services for participating farmers. The working efficiency of agencies and the service level of designated medical institutions directly affect the enthusiasm of farmers to participate in the new rural cooperative medical system. We always give top priority to providing high-quality and efficient services for participating farmers. On the one hand, we insist on improving the service management level of the agency. In the process of implementing the new rural cooperative medical system, farmers are most concerned about the reimbursement of medical expenses. The staff of the service window of the new rural cooperative medical system in the city take the service tenet of "center", "convenience, high efficiency, honesty and standardization" as the code of conduct, adhere to the principles of openness, fairness and justice, unify policies, strictly control the customs, operate with family, implement one-stop service, use computer software that conforms to the independent development of our city, and cash the medical compensation expenses on the spot. As of May 3 1 day, the city * * compensated 2264 1 person, and the compensation amount was * * * 1095438+0865.438+0 yuan. After nearly two years of operation, the average household benefit reached about 25%, 967 people received compensation of more than xx yuan, 7 1 person received compensation of more than 1 10,000 yuan, and the highest compensation reached 33,877 yuan. On the other hand, we have further strengthened the supervision and management of designated medical institutions and continuously improved the quality and level of services. In order to effectively improve the service level of designated medical institutions, our bureau organized and carried out supervision and inspection work, conducted supervision according to the medical charges, service attitude and service quality of designated medical institutions, found problems, gave timely written feedback, and asked them to make rectification within a time limit. At the same time, taking advantage of the training of rural doctors, the training of medical service behavior, rational drug use and disease treatment in township community health service stations has been strengthened, and more than 300 doctors have been trained, creating a good medical atmosphere for participating farmers to seek medical treatment, so that the majority of participating people can really get high-quality, efficient, convenient and cheap medical services. In the first half of this year, our bureau carried out more than 40 inspections of designated medical institutions. At the same time, in order to keep abreast of the opinions and suggestions from all walks of life, especially the participating farmers, we set up supervision, reporting and complaint telephones, and set up suggestion boxes in the municipal administrative service center and the municipal people's hospital to widely understand the opinions and suggestions of participating farmers on the new rural cooperative medical system in our city. Up to now, the customer complaint rate is zero, which has won wide acclaim from the society and created first-class benefits with first-class service.
Strict financial management to ensure the safe operation of the fund. Under the guarantee of the supervision system of the new rural cooperative medical fund, the management and use of the new rural cooperative medical fund in our city strictly implement the two lines of revenue and expenditure, so as to achieve earmarking. Establish and improve the financial management system, regularly report and announce the fund income and expenditure to the Municipal New Rural Cooperative Medical Management Committee and all sectors of society every month, establish a consultation, complaint and reporting system, and combine public opinion supervision, social supervision and institutional supervision to ensure the safe operation of the fund.
Second, the main points of the next step
Strengthen the management of medical and compensation services, further improve the operation and management mechanism of medical services in designated medical institutions, optimize the reimbursement procedures, and actively explore scientific, reasonable and simple management models and service models to win the trust of the people.
Save for a rainy day, go all out, do a good job in fund-raising preparations for xx years, and ensure the continuous, healthy and steady progress of the pilot work of the new rural cooperative medical system. In 20xx, the city's veterinary health supervision work adhered to the implementation as the main line, based on the construction of preventive inspection team, with the guarantee of improving the quality of "two members" and strengthening supervision and management as the means to standardize epidemic prevention and quarantine behavior, shape a new image of veterinary law enforcement team, pay close attention to quarantine law enforcement, strive to improve quarantine quality, thoroughly purify the animal husbandry production environment, protect the interests of farmers, ensure the health of the people, and effectively promote the sustained and healthy development of animal husbandry production in our city.