1, go to the social security center where the household registration is located, and bring your personal ID card and medical insurance card;
2. Log on to the local social security website and enter personal medical insurance related information for online inquiry;
3. Call the social security number 12333 for personal social security information;
4, through the city service function, query personal account.
Social security data update cycle:
1. Social security information is usually updated by local social security agencies, and the update cycle may vary from region to region; Generally speaking, the update cycle of social security data is once a month, but the specific update time may be affected by holidays, system maintenance and other factors;
2. Information changes of the insured, such as personal information modification or insured status change, need to be processed for a certain period of time to be reflected in the system; This processing time may vary from several working days to one month, depending on the working efficiency of local social security institutions;
3. The information entry of new insured personnel is usually completed in the next update cycle after the insurance registration; If it is still not displayed in the system in the second month after enrollment, it is recommended to contact the local social security agency in time to inquire about the situation.
To sum up, when the region can't find the user's insurance information, the measures that can be taken include going to the social security center where the household registration is located and carrying relevant certificates, logging on the social security website for online inquiry, calling the social security consultation telephone number 12333, or using the city service function to inquire about personal accounts.
Legal basis:
People's Republic of China (PRC) social insurance law
Article 74
The social insurance agency shall obtain the data needed for social insurance work through business handling, statistics and investigation, and the relevant units and individuals shall provide it in a timely and truthful manner. The social insurance agency shall establish a file for the employer in a timely manner, completely and accurately record the social insurance data such as personnel's participation in social insurance and payment, and properly keep the original vouchers for registration and declaration and accounting vouchers for payment and settlement. The social insurance agency shall timely, completely and accurately record the individual's personal rights and interests such as social insurance payment, employer's payment and social insurance benefits, and regularly send the personal rights and interests records to me free of charge. Employers and individuals can inquire and check the records of payment and social insurance benefits from social insurance agencies free of charge, and ask social insurance agencies to provide social insurance consultation and other related services.