The customer service manager needs to lead the team, coordinate the work of team members, allocate resources reasonably, formulate work objectives and plans, and supervise the implementation of the team. An excellent customer service manager can motivate team members, improve the overall performance of the team and realize the efficient operation of the bank customer service team. In daily work, the customer service manager needs to analyze and deal with customers' inquiries, complaints and suggestions in detail, and provide professional solutions to meet customers' needs.
The customer service manager is responsible for employee training, including skill training and product knowledge training, to help employees improve their professional level, service quality and problem-solving ability. The work of customer service manager will directly affect the overall quality of customer service team, which is very important for improving service level and solving customer problems.
Responsibilities of the bank customer service manager
1. Enter various channel outlets, develop existing customers of outlets, and assist outlets in developing new customers.
2. Maintain the relationship between sales channels, respond to the consultation and feedback of channels in a timely and effective manner, establish a good cooperative relationship between channels and assist the development of various channels.
3. Maintain good customer relationship and respond to customers' loan demand in a timely and effective manner.
4. Organize marketing activities, implement the channel marketing expansion plan, and shape the company brand.
5. Promote the company's related products and achieve the sales target.
6. Collect market information and customer feedback, participate in various trainings organized by the company, and master professional knowledge and marketing skills as soon as possible.
7. Record the daily marketing work and customer service work, make work plans and complete the company's assessment tasks.