I don't know, the Wuhan campus said that it was handled by the headquarters on the grounds that "all procedures were transferred to the Shanghai campus"; The headquarters said that the students were recruited by Wuhan campus, and the refund should be made to Wuhan campus.
Many days have passed since the "15-30 working days refund" promised by Sweet Time, and Oda has not received the refund.
A long refund process
Oda lives in Wuhan and studies in Shanghai. During the winter vacation in June 5438+ 10, she learned that Wuhan Sweet Time West Point Dessert Cake Baking Training School (hereinafter referred to as "Sweet Time") can teach baking courses, so she went to study with her friends.
When consulting the registration, the salesperson clearly told Oda that Sweet Time also has a campus in Shanghai, and you can study in Shanghai after registration. As a result, Oda and his friends paid 8,000 yuan (* * 65,438+60,000 yuan) for the course "French Dessert".
However, after Oda returned to Shanghai in March, she found that the "Sweet Time" Shanghai campus had been in a state of "closed shop upgrade" and could not attend classes normally, so she proposed a refund to the Wuhan campus.
On April 19, Wuhan Campus sent an electronic version of the Application Form for Refund of Fees for Oda to print out and fill in, and sign it with his handprint. Oda noticed that the column of "Refund Notice" in the application form clearly stated: "After all formalities are completed, it should be reported to the general manager for signature and approval, and then to the finance department for confirmation, and the related expenses can be refunded. The refund time is 15-30 working days. "
2 1, Oda will send the completed refund application form from Shanghai to Wuhan as required. On April 23, the logistics document was signed, and Oda began a long wait.
On May 2 1, one month after the application form was issued, Oda asked the salesperson about the refund progress, and the other party said that he was waiting for the approval of the leader. Since then, Oda has repeatedly asked through WeChat, and the replies are "being approved" and "still going through the process". In the meantime, ODA dialed the 400 number of the Shenzhen headquarters of Sweet Time. After the other party inquired about the relevant information, it said that it would arrange someone to contact.
In May, a customer service agent who claimed to be responsible for the refund contacted Oda and promised to complete the refund before the end of June. However, after the other party's mobile phone was turned off, ODA could no longer contact him.
Because the promised refund could not be fulfilled, Oda gave a one-star bad review on the public comment and called 123 15 for help.
Subsequently, another staff member of Sweet Time Headquarters contacted Oda and promised to give him a refund within two months, but Oda needed to sign a refund agreement and delete his bad reviews in the public comments. Oda thought this request was too unreasonable and refused to sign the agreement.
"Kicking the ball" on the headquarters campus
On the black cat complaint platform, the most popular reporter found that many netizens complained that "sweet time" was difficult to refund fees and defend rights.
On July 9th, many days have passed since the 15-30 working day promised by Happy Hour. Together with the staff of the market supervision department, the reporter came to Wuhan Sweet Time West Point dessert cake baking training school located in Zhongbei Road. A person in charge who claimed to be "President Liang" came forward to receive it.
When the reporter showed his identity and purpose, President Liang said that he had just come for a month and had "a little knowledge" about Oda's refund.
"At that time, she said that she would study in the Shanghai campus, so we transferred her relevant materials and money to Shanghai." President Liang said that according to the contract, Party B (that is, trainees) will deduct 30% of the liquidated damages if they fail to perform the terms of the contract. "Considering that the Shanghai campus has not been able to start teaching, we are willing to give a full refund. But the refund is handled by the headquarters. I don't know the specific situation. "
President Liang said that he would urge the headquarters to handle the refund as soon as possible. When the reporter asked him to provide the telephone number of the contact person at the headquarters, he refused to disclose it.
On July 12, the reporter found out through "Tianyancha" that the company associated with "Sweet Time" was Shenzhen Decheng Education Technology Co., Ltd., and the reporter called the company several times, but no one answered. Subsequently, the reporter called the sweet time headquarters 400. After learning the reporter's intention, the other party said that Oda paid the fee and signed the agreement in Wuhan campus, and the campus should be responsible for the refund.
"This is obviously kicking the ball!" Oda said angrily.
In this regard, Li Fang, a staff member of the Fruit Lake Market Supervision and Management Office of Wuchang District Market Supervision Administration, reminded consumers that when signing relevant contracts or agreements with merchants, they must read the terms clearly. "If the rights and responsibilities of both parties are obviously unequal, it is recommended to sign carefully."
Lawyer Yang Yang of Hubei Weili Law Firm believes that both Shenzhen Headquarters and Wuhan Branch have the obligation to properly handle the refund. As for the financial process, it is an internal problem of the company and cannot be an excuse to affect the refund.
At present, the two sides are in further consultations.