The VIP rooms in Haikou can be divided into airport-built VIP rooms, VIP rooms leased by airlines (such as Jin Peng VIP room in HNA and Pearl Club VIP room in China Southern Airlines) and VIP rooms set up by third-party profit-making organizations (such as Easy Terminal in Longteng Tourism). According to my experience, the service personnel of these three types of VIP rooms in Haikou are all deployed from the ground staff of Haikou Airport. As for the solution of their interests, I am certainly not clear, but the service process and the content that can be provided are similar.
Personally, the role of VIP room:
It is convenient for high-end passengers and people with economic strength to travel, and reduces the time for checking luggage, boarding procedures and security checks when traveling. ?
Can provide short rest time and elegant rest environment. ?
However, the VIP lounge of Haikou Airport only provides the second kind of service, and the first kind is really unsatisfactory. In Chengdu, Tianjin and other cities in China, VIP rooms are located in a special building. People who use the VIP lounge can enjoy the integrated service of check-in, consignment, security check and delivery, and the service attitude is quite good.
In Haikou, the VIP room can only help you print your boarding pass, and you need to check it yourself (in almost every time of my ten trips, there were not enough waiters in the VIP room, and I needed to check my luggage with my boarding pass. Although you can check your luggage at the VIP check-in counter, it's really depressing when there are many people and jumping in line), you can only take the VIP channel (and in many cases, you can't rule out VIP overcrowding and congestion) through the security area.
In short, I feel that many services at Haikou Airport can't keep up, and this can't be said to be bad. Only because the airport is too small, his VIP room service items and service processes cannot be designed according to large airports. This leads to a poor customer experience.