Starting from meeting the actual needs of the masses and taking the convenience service hall as the carrier, we will fully implement the whole-process agency system for the masses. By the end of 2006, Madaotou Township in Zuoyun County had received 636 people and undertaken 580 projects, which effectively improved the service efficiency of government agencies and promoted the harmonious development of society.
As early as 2004, Madaotou Township took the lead in opening a township-level convenience service hall in Shanxi Province. At that time, there were only three convenience service halls at the township level in China. In the convenience service hall, the township has fully implemented the whole-process agent system for the masses and implemented "sunshine operation" and "one-stop service". The township party committees and governments extensively solicited opinions and suggestions from grass-roots organizations, the masses and government officials, organized special forces to sort them out, and identified seven categories of projects for the whole process of the masses, including returning farmland to forests and grasslands, civil affairs, labor and social security, family planning, rural cooperative medical care, legal aid consultation, letters and visits reception, and household registration management. In the agency project, the staff of the convenience service hall can replace the people who come to handle affairs or entrust agents to apply for matters handled by the township government or the relevant departments of the county, and act as agents for the applicants through internal organic operation. There are two special elderly people in Caojiabao village of this township, one with Alzheimer's disease and the other with a disabled leg. After learning the truth, the clerk in the hall always rushed to the mountain road for more than ten miles and personally delivered the difficult allowance to the two old people.
(2) The funds for returning farmland to forests in Madaotou Township cannot be paid in full.
On June 65438+1October 65438+June 2008, the compensation for returning farmland to forests in Madaotou Township was changed from 170 yuan/mu stipulated by the state to 150 yuan/mu. People in three or four villages, such as Honggouzi Village, Gaomiao Village and Queerling Village in Madaotou Township, felt that the compensation paid by the villages could not meet the national standards, so they went. I was told that the money had been paid to the township in full, and the villagers went back to their hometown to negotiate. As a result, the township government of Madaokou still said that it would only give 150 yuan/mu.
"It is illegal for the township government to privately deduct the compensation that ordinary people deserve. Many people also refused to accept it according to the standard of 150 yuan/mu. I don't know if people in the township government don't accept it. " The villagers hope that the relevant departments can take charge of this matter and give a satisfactory answer to the people of Madaotou Township.
(3) The convenience service in Madaotou Township is popular.
Zhang Shourong, a farmer from Yuanping Village, Madaotou Township, Zuoyun County, was hospitalized in Beijing due to illness, and spent more than 70,000 yuan on medical expenses and returned to poverty due to illness. After learning this situation, the staff of the township convenience service hall assisted the elderly to apply for medical compensation of 45,000 yuan from the relevant departments of the county, which solved the difficulties for the elderly in time.
Zhang Shourong's enjoyment of medical compensation is only a microcosm of the convenience service work in Madaotou Township. In order to promote the construction of a harmonious society, Madaotou Township starts with the most concerned, direct and realistic problems of the masses and builds a "transparent, rule of law, responsible, service-oriented and efficient" government. In July 2004, the "Convenience Service Hall" was first built and started, which set up a straight-line bridge for villages, townships and counties to be close to the people, facilitate the people and serve the people.
When the convenience service hall in Madaotou Township was completed, village-level convenience service agents with high prestige and serious work were selected from 24 administrative villages in the township, and they accepted the entrustment of the masses and acted as agents throughout the service. In the process of service, they have formulated the first inquiry responsibility system, the one-time notification system, the time-limited completion system, the service commitment system, the accountability system, the convenience hotline and the suggestion box. , issued the "party and government leaders receive letters and visits from the masses on duty system" and "opinions on the implementation of the whole process of acting as an agent for the masses".
Established the township convenience service hall, which has received 1693 person-times and undertaken 1500 pieces; In terms of farmers, 567 households were contracted to return farmland to forests and grasslands, covering an area of 6,270 mu, with subsidies of 6,543.8+0,654.38+0.84 million yuan and grain subsidies of 6,543.8+0.24 million yuan; Received 75 visitors and 32 legal advisers; Answer 26 questions, mediate civil disputes 16 times, and the mediation success rate 100%. These practical and good deeds are well received by the masses, which have effectively strengthened the relationship between the township party Committee, the government and the people and promoted the harmonious construction of the whole township.