1. Call JD.COM Customer Service: call JD.COM Customer Service.
2. Select voice service: select the corresponding service category in the voice prompt, generally speaking, choose "delivery service" or "logistics service".
3. Inform the problem: According to the voice prompt, briefly explain the problem or demand.
4. Waiting for transfer: There is usually a waiting time. After a while, the system will transfer to the manual customer service of Jingdong Express.
5. Communicate with human customer service: Once the human customer service is connected, it can explain the problem in detail, and they will provide professional service and support.