First, understand the drug price information
Before making a complaint, consumers can know the price information of drugs through various channels, such as asking local pharmacies and hospitals or searching relevant price data through search engines. Consumers can also refer to the price guidance information issued by the national drug price management department to understand the reasonable range of drug prices.
Second, verify the price of drugs.
If you think that the drug price is unreasonable, such as the price is too high or the charge is unreasonable, you can communicate with the pharmacy or hospital first to understand the specific situation and ask for an explanation. If you can't get a satisfactory answer, or think that pharmacies and hospitals have violated regulations, you can further verify the problem and prepare complaint materials.
3. Call 123 15 consumer complaint hotline.
After preparing the complaint materials, you can call the consumer complaint hotline 123 15 to make a complaint. When making a complaint, it is necessary to explain in detail the specific situation of the drug price problem, provide relevant evidence materials, and leave contact information for subsequent communication.
Fourth, wait for the results and actively cooperate.
After submitting a complaint, you need to wait patiently for the results of the relevant departments. If it is necessary to further verify the situation or provide more evidence, relevant departments will contact and actively cooperate to provide the required information.
To sum up:
If you are in doubt about the drug price or think it is unreasonable, you can call the consumer complaint hotline 123 15 for complaints and consultation. Consumers are advised to know the drug price information and verify the problem before making a complaint, and prepare relevant evidence materials; When complaining, explain the problem in detail and provide evidence; After the complaint, wait patiently for the result and actively cooperate with relevant departments.
Legal basis:
People's Republic of China (PRC) price method
Article 14 stipulates: "An operator shall not commit any of the following unfair price behaviors:
(1) colluding with each other to manipulate market prices and harming the legitimate rights and interests of other business operators or consumers;
(2) In order to crowd out competitors or monopolize the market, dumping at a price lower than the cost, disrupting the normal production and operation order, and damaging the interests of the state or the legitimate rights and interests of other operators, in addition to handling fresh goods, seasonal goods and overstocked goods at reduced prices according to law;
(3) fabricating and disseminating information about price increases, driving up prices, and driving up commodity prices too high;
(four) using false or misleading price means to trick consumers or other operators into trading with them;
(5) Providing the same goods or services and discriminating against other business operators on the same trading terms;
(6) buying or selling goods or providing services by raising or lowering the grade, etc., and raising or lowering the price in disguise;
(seven) profiteering in violation of laws and regulations;
(8) Other unfair price behaviors prohibited by laws and administrative regulations. "