1. Provide consumers with free consumption information and consulting services.
2 to participate in the supervision and inspection of goods and services by the relevant administrative departments.
3, about the legitimate rights and interests of consumers, actively reflect to the relevant administrative departments, inquiries and suggestions.
4. Accept consumer complaints, and actively investigate and mediate complaints.
5. If the complaint involves the quality of goods and services, it may be submitted to the appraisal department for appraisal, and the appraisal department shall inform the appraisal conclusion.
6. Support and help the injured consumers to file lawsuits against acts that harm the legitimate rights and interests of consumers.
7. Expose and criticize behaviors that harm consumers' legitimate rights and interests through mass media.
Extended data
China Consumers Association was established in the State Council in June 5438+0984 and June 5438+02. It is a national social organization that conducts social supervision on goods and services and protects the legitimate rights and interests of consumers. Consumer organizations such as consumer associations are social organizations established according to law to supervise goods and services and protect consumers' legitimate rights and interests.
People's governments at all levels shall provide necessary funds and other support for consumer associations to perform their duties.
Consumers' associations should conscientiously perform their duties of protecting the legitimate rights and interests of consumers, listen to their opinions and suggestions, and accept social supervision.
Other consumer organizations established according to law shall carry out activities to protect the legitimate rights and interests of consumers in accordance with the provisions of laws and regulations and their articles of association.
References:
China Consumers Association _ Baidu Encyclopedia?