What is the function of the shopping mall service desk? How to set up

Because the service desk is the service window of the shopping mall, it mainly deals with customer complaints, commodity return and exchange business, etc. Therefore, the original intention of the service desk is to provide convenience for customers, and it should be located in the most convenient position for customers to ask for help, and customers can see it when they enter the mall.

The service desk of the shopping mall handles reception consultation, accepting complaints and suggestions, on-site inspection management, answering customer hotlines, broadcasting system, issuing instructions for membership cards, facilitating services, issuing invoices, and free storage.

Extended data:

Service mode of shopping mall service desk:

1. Pay attention to the delivery method: during the transaction, the shopping guide should deliver with both hands, leaving room for the customer in the middle. On the premise of facilitating the customer to pick up the goods, the cashier should deliver with both hands when receiving the change, pay attention to the delivery method and show the service details.

2. Add promotional information to greetings: sincere smile and warm greetings. In addition to the civilized expressions such as "three-meter smile" and "two sentences", brand publicity information such as "50% off the whole audience" and "gift with a value of 298 yuan over 1000 yuan" can be appropriately added, so that customers can quickly understand brand activities in the shortest time, stimulate their desire to buy and promote brand sales.