12368 "is the judicial information public service number determined by the Supreme People's Court and widely used in the national court system.
12368 main functions and service modes of litigation service platform
1, 12368 hotline litigation service
Call 12368 by landline or mobile phone, and you can contact the judge, inquire about the case, consult the lawsuit, make comments and suggestions on the work of the court or conduct letters and visits.
2. 12368 SMS litigation service
When suing, responding to a lawsuit or applying for execution, if the client or agent chooses this service and provides the mobile phone number to the court, the court can send a short message through 12368, actively inform the client of important process node information such as trial execution agency, trial time and place, program changes and execution measures, and can also deliver various notices in time.
12368 other matters needing attention in litigation service
1. Litigation service time: 12368. The manual service hours of hotline agents are working hours (8:30- 17:30, except weekends and holidays, the same below), and the self-service voice service hours are 24 hours;
Window and SMS litigation service hours are working hours; Internet, WeChat, Weibo and other litigation services are available 24 hours a day.
2. When the parties or agents use the functions of inquiring cases, contacting judges, sending and receiving materials, letters and complaints, opinions and suggestions on the 12368 litigation service platform, they need to confirm their identity through the litigation service password notified in the Notice of Case Acceptance, Notice of Respondent and Notice of Participation in Litigation.
The litigation service password is automatically and randomly generated by the trial process management system, which corresponds to the case number and is unique and specific.
Therefore, the parties or agents are requested to properly keep their litigation service passwords to avoid the adverse consequences caused by the identity being fraudulently used by others due to the disclosure of litigation service passwords.
legal ground
Article 55 of the Civil Procedure Law of People's Republic of China (PRC), the organs and relevant organizations prescribed by law may bring a lawsuit to the people's court for acts that pollute the environment, infringe upon the legitimate rights and interests of many consumers and harm the public interests.