The hotline 12345 unblocked the channels of public opinion appeal and built a bridge between the government and the people. Whether it is a minor matter or a major event, citizens can call the hotline 12345 to get a timely reply and an effective solution. Solve problems for the people, shoulder moral burdens, and protect citizens' rights according to law.
In order to better realize the demands of the general public, Lhasa 12345 government service convenience hotline patiently answers the demands of the public, classifies them according to the demands, and realizes the first inquiry responsibility system. At the same time, in view of the consultation questions reflected by the public, we will answer them online according to the existing knowledge. If you can't reply immediately, transfer it to relevant departments in time after knowing the situation, and give timely feedback and return visit according to the reply opinions of relevant departments. Some contractors will be overdue, and overdue work orders will be supervised and supervised through supervision posts.
Work performance:
Statistics show that 202 1, Lhasa 12345 government service hotline * * accepted 955 19 complaints from the masses, of which 78,220 were settled online, with a settlement rate of 82%; Transferred 17299 work orders to the organizer, and completed 15883 work orders, with a completion rate of 92%, and the satisfaction of the people's return visits reached 99.3%.
Lhasa 12345 government service convenience hotline handled and followed up the return visit in time, which effectively solved a number of practical problems that the masses were concerned about. 2021* * received 296 thank-you calls and 8 banners.
In order to give full play to the role of "connecting the bridge" between the government and the masses, since this year, Lhasa 12345 government service convenience hotline has conducted a merger survey of the existing hotlines in Lhasa, planned specific work such as telephone transfer, platform docking, seat setting, facilities and equipment, and put forward preliminary merger opinions such as overall merger, parallel operation of even numbers and independent operation.