1. Consultation time: 7*24 hours (all-weather, free on weekends)
Second, the consultation tips:
1. After the citizens dial 12345, they will hear the IVR voice navigation prompt "Please press 8 for consultation on epidemic prevention and control in novel coronavirus" as soon as possible. After selecting the No.8 key, the traffic will enter the traffic seat first.
2. Dial12345 without Shenzhen area code;
3. During the epidemic, citizens can call for advice on quarantine policy, vaccination, nucleic acid detection, traffic control, mask reserve and other related issues.
III. Shenzhen 12345 Hotline Dialing Guide
Key "1"-Business Environment Services
"2" Key-Urban Management Related Business
Key "3"-Housing accumulation fund and planning, natural resources consultation
"4" Focus-Consultation Report on Market and Quality Supervision (citizens can also call 123 15 to get it)
"5" key-human resources and social security consulting services (citizens can also call 12333 for access)
Key "6"-Civil Affairs Service
Key "7"-Transport Service Supervision (citizens can also call 12328 for enquiries)
"8" key-consultation on epidemic prevention and control of individuals and enterprises
"9" key-Guangdong government service network hotline
"0" key-integrated service