1, accepting customer inquiries, complaints, suggestions and opinions, etc. , and make records; 2. Provide thoughtful after-sales service reminders for users; Consultation; Make an appointment and return visit by telephone; E-mail; Letters and other channels. 3. Take advantage of frequent contact with users, collect users' complaints and suggestions, constantly tap users' needs, arrange feedback to the user care director in time, and put forward their own opinions when necessary; 4. Responsible for the management of relevant business documents; 5. Communicate with customers in time, answer customer inquiries, handle customer complaints and establish good customer relations; 6. Analyze and sort out the problems of customer feedback, and directly feed them back to the front-line departments for improvement; 7. Track, record, coordinate, feedback and put on record important complaints, and organize monthly front-line staff training for important typical cases that occurred in that month; 8. Collect customer and related market data, input and manage customer-related information, and establish and manage customer files and information databases; 9. Classify customers in different regions and different states in a planned way, and analyze them regularly; 10. Communicate effectively with business departments to provide customers with needed information. Maintain and develop good customer relationship and customer satisfaction survey. I saw the above on China Auto Talent Network/arts/1094.html. I hope it will help you.