1, the customer service of small businesses in Pinduoduo is basically the boss's own reply, sometimes he is really too lazy to reply, or he doesn't want to reply after sale. My basic after-sales service is to lose some money, and I am too lazy to reply if I don't accept it. Isn't the official customer service return the same? Those words keep repeating.
2. It is very likely that the customer service is not online, or there is no manual customer service in this store, and the robot is replying. You can prove this by asking more questions and observing. It is not recommended to buy pure robot customer service products, so there is no guarantee.
2. Why can't the customer service sub-account in Pinduoduo receive the information?
If the customer's information is not received, it is necessary to determine whether the customer service account is a non-diversion account. Non-transfer accounts do not participate in the transfer, and the transferred dialogue page will not be displayed in such accounts. Non-diversion accounts mainly include accounts set as non-diversion accounts, live accounts, offline accounts and accounts without platform customer service rights.
If there is a customer service account, it may be caused by the following reasons:
1. The account has not been transferred. If you want to check whether the account is not diverted, you need to enter the merchant background first, and then click Duoduo Customer Service-Customer Service Tools-Divergence Settings-No Divergence Account.
2. Is the account alive? If the account is alive, it is impossible to receive consumption information.
3. Whether the account is offline or not. If you want to check whether the account is offline, you need to enter the merchant background first, and then click Duoduo Customer Service-Online Status-Status in turn to check the online time of the account.
4. Does the account have the customer service authority of the platform? Without customer service authority, the account cannot obtain consumer information. To view the customer service authority of an account, you need to enter the merchant background first, and then click Store Management-Sub-account Management to view the account authority.
The reason why Pinduoduo customer service didn't reply to the message is probably that it didn't receive it. Nowadays, many merchants will arrange robot customer service automatic reply for their stores. The message sent by everyone is that the robot has a template to reply, and you can communicate with the human customer service.