1. This hotline is located in the People's Avenue City Convenience Service Center.
Second, the mayor's hotline is not a unit to deal with problems, and government departments pay more attention to the mayor's hotline complaint form. This complaint form has to go through the director of the office, the director in charge, and the business department of the government department. Letters and visits are also held regularly.
3. Precautions for calling the public service hotline: The facts of the call appeal must be clear, leaving your real name and effective contact information; If the complaint involves the scope of party committees, people's congresses, CPPCC, military and judicial organs, citizens should report directly to the complaint departments of these units.
12345 who will supervise?
12345 is supervised by the municipal government.
12345 government service hotline refers to the public service platform set up by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , and provide "7*24 hours" all-weather labor service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.
12345 service hotline is usually used for:
1. Public service information consultation on administrative functions, responsibilities, policies and procedures;
2 complaints, opinions and suggestions on administrative management, social management and public services;
3. Non-emergency management and service for help within the scope of administrative authority;
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;
5. Praise the efficiency and administrative effectiveness of government departments and their staff.
Relevant requirements and regulations of urban residents' committees
1. The residents' convention shall be discussed and formulated by the residents' meeting, reported to the municipal people's government without districts or its dispatched offices for the record, and implemented under the supervision of the residents' committee. Residents shall abide by the resolutions of the residents' meeting and the residents' convention.
2, organs, organizations, enterprises and institutions, do not participate in local residents' committees, but should support the work of local residents' committees. When the local residents' committees discuss issues related to these units and need them to attend the meeting, they shall send representatives to attend and abide by the relevant decisions of the residents' committees and residents' conventions.
Who can solve the demands of ordinary people?
1. If you are a rural person, you can find the village government in your own village. The secretary and the village head are directly responsible, and they will help the masses solve difficulties and problems.
2. If you are an ordinary person in the city, you can find the street office in your jurisdiction, and the person in charge of the street office will actively deal with difficult problems.
legal ground
Article 49 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, if a business operator provides goods or services, causing personal injury to consumers or other victims, it shall compensate the reasonable expenses for treatment and rehabilitation such as medical expenses, nursing expenses and transportation expenses, and the income reduced due to absenteeism. If it causes disability, it shall also compensate the disabled for living AIDS and disability compensation. If death is caused, funeral expenses and death compensation shall also be paid. Where a business operator infringes on the personal dignity, personal freedom or personal information rights of consumers that should be protected according to law, it shall stop the infringement, restore its reputation, eliminate the influence, make an apology and compensate for the losses.
Article 51. Where a business operator infringes upon the personal rights and interests of consumers or other victims by insulting, slandering, frisking or infringing on personal freedom, causing serious mental damage, the victims may demand compensation for mental damage.
Article 50 Where a business operator infringes on the personal dignity, personal freedom or the right to protect consumers' personal information according to law, it shall stop the infringement, restore its reputation, eliminate the influence, make an apology and compensate for the losses.