Hangzhou Public Transport Service Hotline is a service organization set up by Hangzhou Public Transport Group to receive and handle various opinions and suggestions, provide guidance and service consultation, and help find lost property. It is a bridge between public transport and passengers. Its main functions are:
1. query: provide all-round information such as bus policy, IC card sale, line direction, line adjustment and new development.
2. Guided ride: provide bus ride and transfer mode for passengers to travel. ?
3. Looking for something: Help passengers find something they forgot on the bus. ?
4. Complaint: Accept passengers' opinions on bus operation (safety, service, sanitation, etc.). ).？
5. Communication: Understand the suggestions and needs of passengers.
Extended data
"Hangzhou Public Traffic Rules" stipulates that:
Rule three. Ride regulations?
Number three? Passengers should abide by public morality and ride in a civilized manner. They are not allowed to smoke, spit, throw scraps of paper and other sundries in the car and keep it clean and tidy. ?
Number five? When the vehicle is running, drivers and passengers should use civilized language, make good driving safety tips, and report the route and site in time; Passengers are not allowed to enter the driving area, talk to the driver or urge the driver to hurry up; Do not do things that hinder the safe operation of drivers and passengers and endanger driving safety. ?
Number six? When the vehicle can't continue driving for some reason, passengers should obey the arrangement of the driver and passengers, and they are not allowed to open the door and get up and down forcibly.
Hangzhou Public Transport Group Co., Ltd.-Hangzhou Public Transport Service Hotline