Comprehensive abilities include communication, evolution, document writing, structured thinking, personal self-management, project management and teamwork, which can be regarded as soft skills. Core professional skills need to look at specific business areas, including strategic consulting, business process consulting, project management consulting, IT consulting, financial consulting and so on. , and all must have professional knowledge in a certain business field.
The main work of consulting analysts is business and user research, business gap analysis and diagnosis, and the final business optimization goals and solutions. Read an article I wrote in detail.
No matter what kind of consultation, its essence is to solve problems. In this sense, the core logic of consultation is still the logic of defining, analyzing and solving problems. However, due to the separation of consultation and implementation, if we only talk about consultation, the core logic of consultation lies in defining and analyzing problems and forming the logic of planning and scheme. However, the core value of consulting should be reflected in the implementation of the scheme itself, and the problem solving and commercial value realization brought by the implementation of the scheme, whether it is consulting in strategy, management, business process or IT, should ultimately be reflected in meeting the strategic and business objectives of the enterprise and bringing practical commercial value.
Consulting thinking itself is a systematic thinking process, not an expedient measure. Any point problem reflects the lack of surface, and the balance from point to surface, from concrete to abstract, from micro to macro, from local to system, from single goal to multi-goal, from single point to multi-point is a necessity of consulting thinking. Balance itself is a key point of systematic thinking. Things are constantly developing, but in the process of development, they are always in dynamic balance, short-term and long-term. Input and output, company and employees, internal and external need to consider balance. Balance is not stagnation or timidity, but a real way to seek sustainable development.
The logic of consultation is to control technology, and the methods and tools serve the ultimate goal and value. The way of consulting is to really bring value transfer and knowledge transfer to the enterprise through consulting, and really make the consulting results imperceptibly become the intangible assets of the enterprise. The development of consulting work needs methodology and tool technology as guidance, but it must not be bound by various methods and forget the ultimate goal. Out of the current situation and business objectives of enterprises, mechanically copying consulting methods or tools can only produce a lot of gorgeous reports that cannot be landed. The enterprise's help-seeking consultation itself is to borrow external force, but it is definitely not a simple takenism; Consulting companies can refer to the same type of consulting experience, but it is definitely not a simple patchwork. To be excellent and practical, you must first make use of the situation and Ming Dow.
The simplest logic of consultation should be to define, analyze and solve problems. The definition itself contains two aspects, namely, the goal and the status quo; The analysis of the problem also includes two aspects, influencing factors and improvement measures; Problem solving includes planning and implementation.
When we cut into a special consultation, we often receive a list of questions, such as doing a human resources consultation. We have received many problems, such as high turnover rate of employees, unsatisfactory skills of employees, low enthusiasm of employees and so on. The first step is to divide the problem into status quo and objectives, further investigate and expand the status quo, and summarize and refine the objectives.
According to the problem, it is often a feasible idea to investigate the present situation and finally put forward the goal. Without a detailed investigation of the current situation, it is usually difficult to put forward quantifiable improvement goals. With the goal, we can promote the follow-up related work and serve as an important basis for subsequent decision-making. The focus of the current situation investigation is only to explain the current situation, the gap between the current situation and the target, while the focus of the analysis is to analyze the reasons for the gap between the current situation and the target, including the analysis of various possible influencing factors and the root cause of the problem. Another key point of the analysis is that the influencing factors have become problem groups, and it is necessary to analyze the correlation between the influencing factors and the priority analysis and evaluation of the influencing factors themselves. With this, it is convenient to formulate subsequent improvement measures.
Solving the problem mentioned in the consultation is not to solve the problem immediately, but to put forward practical plans and implementation steps. The consultation guides the implementation, and the implementation is responsible for the landing of the consultation results. Consultation and implementation complement each other and promote each other. The key point of planning in solving problems is to fully consider the above systematic thinking and balance, and put forward the gradual improvement and implementation plan in line with the actual situation of the enterprise.
Looking back, the most difficult point is analysis, which is the key bridge and transformation point connecting the problem domain and the solution domain. There are only two kinds of analysis of things, namely static analysis and dynamic analysis. There is stillness in motion and stillness in motion is the basis of dynamic and static analysis. The most basic thing mentioned in static analysis is abstraction, which brings the ability of classification and grouping. Then the basis of dynamic analysis is time and state, and the analysis and prediction brought by time and state. Static analysis basically covers classification, decomposition, abstraction, integration, architecture, dimension, correlation and dependence. Dynamic analysis includes processes, activities, interactions, trends, forecasts and so on.
The analysis in consultation has two cores, one is to find the influencing factors and the improvement measures of the influencing factors, and the other is to match the influencing points with the objectives, and evaluate the priority and importance of the improvement points through matching. The matrix analysis method we often use in the analysis includes the matrix between influencing factors and the matrix between influencing factors and goals. No matter what kind of matrix is to express balance and systematic thinking, it should not fall into the optimization of a single goal.