1. Open the WeChat application login account.
2. There is an "I" icon in the lower right corner of the main interface. Click this icon to enter the profile page.
3. On the profile page, look for the "Settings" option at the bottom, and click to enter the settings page.
4. In the settings page, there is an option of "Help and Feedback".
5. After clicking the corresponding option, it will go to the channel of artificial intelligence service.
6. Select the appropriate type, and after submitting relevant information, the system will provide an automatic reply solution or display other relevant options. When the answer is not satisfactory, find a button or link to contact the customer service representative for communication.
7. Clicking this button or link will open a chat window, allowing you to send information to the customer service representative for consultation and problem solving.