1. Call the insurance company's customer service hotline or online customer service consultation: citizens can obtain relevant claim information and services by calling the insurance company's customer service hotline or online customer service consultation.
2. Go to the insurance company to make claims: citizens can go to the office of the insurance company or the local claims center to make claims.
3. Seek help from local community organizations or volunteer organizations: Citizens can seek help from local community organizations or volunteer organizations, which may provide some information and guidance on claims settlement.