Hospitals can also provide holistic, classified or personalized services for patients through this platform. Patients can easily realize medical service reservation, various medical information inquiry and other services through these communication means, and can also carry out follow-up nursing, health education, consultation appointment, scientific research tracking, medical ethics supervision and other work on this system.
The system is suitable for but not limited to the following three kinds of return visits:
1. Visit the patient service center;
2. Clinical department discharge and scientific research follow-up;
3. The clinical departments and social work departments linkage secondary return visit.
The main significance of doctor-patient follow-up;
1. is an effective supplementary means to implement the requirements of the "three good and one satisfaction" activities of the Ministry of Health;
2. Through the telephone follow-up of hospital staff, the service will be extended from the hospital to the outside of the hospital, which will facilitate timely rehabilitation guidance, thus reducing the burden on patients and improving the image and service quality of the hospital;
3. Telephone follow-up, build a communication platform between doctors and patients, make patients feel concerned, promote the improvement of medical staff's service ability, strengthen the patient-centered service concept and enhance the competitiveness of hospitals;
4. Follow-up doctors by telephone, track medical quality, improve doctors' service skills and provide data support for scientific research;
5. Establish a harmonious doctor-patient relationship to reduce medical risks;
6. Change the disadvantages of manual follow-up in the past and improve the efficiency and quality of follow-up work.
Characteristics of hospital follow-up management system;
1. Extend service, improve patient satisfaction, enhance hospital competitiveness and increase income;
2. Promote the hospital to realize the transformation of "patient-centered" mode, improve patient satisfaction and reduce patient turnover rate;
3. Understand the latest needs of patients in time, and provide more real reference for the hospital to improve its service level;
4. The patient's medical information is clear at a glance, and the follow-up care is more targeted;
5. Bring your own knowledge base to provide patients with more professional knowledge answers;
6. No manual dialing is needed to improve the efficiency and quality of follow-up;
7. The follow-up process can be recorded to improve the follow-up quality. Direct telephone dialing and answering, convenient for staff to use;
8. There are traces to follow, and there are traces to follow;
9. Quantifiable and manageable;
10. It can be integrated with the satisfaction evaluation system to form a comprehensive and objective satisfaction evaluation system inside and outside the hospital.