Letter of Commitment for Quality Assurance 1 According to your bid invitation of June 20th, 2002 ***2-YD-G00 1 the project subject to tender, we made the following product quality commitments for this project:
1, the product belongs to the original factory:
We promise to provide the following quality assurance and bear corresponding legal responsibilities:
L, the products provided are brand-new, in line with national quality standards, the relevant domestic departments have complete procedures, and there is a manufacturer's quality guarantee (or certificate);
2. The products provided meet the commitments in the quotation documents and the technical requirements specified in the signed contract;
3. Ensure that all the contents of the "Service Commitment of Quoted Products" are met;
4. If we clinch a deal, we will ensure that the products submitted for inspection meet the requirements of bidding documents and national or industrial standards. If there is any discrepancy, we will give up the transaction and bear the corresponding responsibilities.
2. Warranty period, scope and warranty conditions
The warranty period of the main engine provided by our company is two years and that of the compressor is three years. During the warranty period, if quality problems are found, our company is responsible for maintenance and replacement, and all expenses arising therefrom shall be borne by our company; If there are problems caused by improper use, our company will be responsible for maintenance, and only charge for materials.
3. Handling of quality problems:
During the warranty period, our company guarantees regular inspection and maintenance at least 12 times a year (see the attached table for the contents of regular inspection), and makes records: except for force majeure and user responsibility, all expenses shall be borne by our company. During the warranty period, if the product quality does not meet the quality requirements after being appraised by an authoritative organization, it shall be liable for breach of contract as agreed in the contract. Our company will set up perfect repair and maintenance files to provide consulting services for users.
1. Our company provides instant response service, and the supplier's service instruction information can be responded in place within 24 hours according to the supplier's requirements.
2. Timely handle other unexpected failures not caused by the quality of the equipment itself.
3. During the warranty period, all equipment and engineering quality problems found during unpacking inspection, installation and debugging, equipment debugging and operation shall be repaired, replaced and returned until the products meet the quality requirements. Bear all the costs of repair, replacement and return and the direct economic losses of the buyer.
4. Responsible for free maintenance and replacement of any damage and failure caused by the quality problems of the equipment itself. After the repair, we will report to the user in duplicate, including the cause of the fault, the solution, the time required to complete the repair and the date of returning to normal operation.
5. After the warranty period expires, our engineers and user representatives will conduct another test on the unit, and any faults will be solved by us free of charge and recognized by users.
4. Contact information of after-sales service
Dongguan * * * Equipment Technology Co., Ltd.
Person in charge: Chen * *
Contact information:
5. Others
After-sales commitment
1. There are legal sales channels recognized by the manufacturers, which ensure that the products provided are brand-new and genuine, and the technical support and after-sales service provided by the manufacturers are standard in Chinese mainland.
2. Respond to the contract terms and payment direction.
3. Provide technical training and maintenance knowledge training for users.
4. Provide "warranty service" for the whole engineering system, and provide "quarterly" equipment maintenance during the warranty period (including pressure system test, outlet water temperature test, electric control system test, air circulation system test, water replenishment system test, etc.). ).
5. After the equipment is put into operation, a full set of engineering faults will be repaired free of charge during the warranty period, and free maintenance will be provided; Provide the required spare parts and consumables at the most favorable price, without service charge.
6. Maintenance response time: You must give a reply within 24 hours after receiving the failure notice. General questions.
Solve it within 48 hours, and solve it within one week if you encounter major problems or other problems that cannot be solved quickly for the time being.
7. Spare parts: The company has enough common spare parts to deal with all kinds of general faults in time. The company has an after-sales service center, and urgently needed spare parts can arrive at the scene within 24 hours.
8. Our company has established and improved a set of perfect after-sales service system and service process, and equipped with professional technicians to ensure the timely and comprehensive implementation of the whole after-sales service.
User training
(1) user training
Be responsible for training customers in related operations, including theoretical training and on-site training, and provide a set of after-sales service materials. After training, operators can be familiar with the structure, working principle, operating equipment, daily maintenance and contact the after-sales service center to solve common problems through modern communication tools.
(2), technical training content
① System overview, including principle, composition and function.
② Troubleshooting of Common Faults
(3) Inspection, adjustment and maintenance of all parts of system equipment.
(4) Equipment operating procedures and operating precautions
(3), system maintenance content
The work within the warranty period includes all routine inspections, adjustments and lubrication. During the warranty period, the system should be tested every three months and readjusted every six months. The specific work is as follows:
A. Regular inspection: (once every three months)
1) air circulation system inspection (filter screen, sewage discharge, dust removal, evaporator, motor, fan blades, etc. )
2) Detection of heating circulation system (system pressure, outlet water temperature, valve interface, etc.). )
3) Detection of electric control system (voltage, current, line port, power supply, etc. )
4) Temperature control system detection (outlet water temperature, defrosting system, etc. )
5) Detection of water circulation system (circulating pipeline, circulating pump, etc. )
B. Annual maintenance and cleaning: (once every six months)
1) for compressor pressure leakage detection.
2) Tighten the wire contacts on the circuit.
3) Clean the electrical cabinet
4) Test and readjust the unit operation.
5) Clean the fins of the outdoor air heat exchanger.
6) Clean the filter screen
7) Measure the working voltage and current.
8) Check the running status of the unit.
9) Air tightness test of refrigeration system
10) insulation performance and safety performance testing of electrical appliances.
1 1) Power supply terminal and compressor electrical terminal sealing test.
12) signal transmission detection
13) thermal insulation layer repair
14) detection of condensed water and drainage system
15) filter cleaning
16) Detection and adjustment of vibration and noise
17) When changing seasons, the system is fully debugged and a special inspection system is used.
18) resistance debugging of various sensing devices
Enterprise name (seal): _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Signature Representative: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Commitment letter of quality assurance 2 Our company strictly abides by the ISO900 1 quality assurance system, and the products are designed, manufactured and tested in full accordance with the standards, and always adhere to the purpose of "quality first and service first".
Records are kept at all levels from contract review, raw material procurement to product ex-factory inspection, and records of every quality control link of product production are traceable. Unqualified parts will never flow into the next process, so that every ex-factory product is 100% qualified. In the future cooperation process, high-quality, warm and thoughtful pre-sale, mid-sale and after-sale services will definitely make you feel value for money. Our company solemnly promises that the products provided are all qualified products.
Organizational guarantee measures
In view of this project, the company specially deploys the backbone personnel of the company to form a project team, and the general manager of the sales department is responsible for all production progress and business matters during the implementation of this project; The technical quality department is responsible for production technology, quality and product development. Design progress control of contract delivery guarantee measures: CAD technology and computer selection software are used in the design, which can quickly complete the drawing design.
Contract quality assurance measures
Over the years, the company has been adhering to the quality policy of "careful design, strict production, dedicated service, ensuring quality and optimizing space", and regards product quality as the life of the company, forming a unique quality control system, including production process control, product entity quality control and after-sales service quality control. Production process control: according to ISO900 1 standard, a scientific quality assurance system is established to ensure the working quality of product production process.
Physical quality of products: In the specific design stage, the "three-level audit system" is adopted for design drawings, and customers are invited to make final confirmation before production to ensure that unqualified design drawings are not put into production; In every working procedure of the manufacturing process, strict quality inspection system is implemented, and full-time quality inspectors carry out quality inspection to ensure that unqualified products do not flow into the factory.
Process; Before the products leave the factory, full-time inspectors conduct strict factory inspection to ensure that the qualified rate of the products is 100%.
Quality of after-sales service: the company has a special after-sales service department, equipped with engineers and senior technicians, and equipped with special vehicles and tools. The processed parts shall be guaranteed for one year after leaving the factory. If you need after-sales service, you can provide quality service within 3 hours in Tianjin.
Letter of Commitment for Quality Assurance to xx Company 3:
Our company is fully aware of your business philosophy and requirements of "quality is the life and safety of the enterprise", and strictly manages the construction site in accordance with the provisions of relevant laws and regulations to ensure the safety and health of operators and others, and ensure the engineering quality. We hereby make the following statements and commitments to your company regarding the quality and safety of the project:
1. Strictly implement the national laws, regulations and normative documents related to production safety and labor protection, establish and improve the responsibility system for production safety and on-site safety management system, and accept the supervision and inspection of the administrative department, the general contractor, the supervision unit and your company.
Second, our company is fully qualified and qualified to undertake the construction of this project. The construction methods or procedures meet the requirements of the state, local authorities and industries. Construction personnel have legal qualifications and corresponding experience. On-site construction facilities, materials and equipment are products of regular manufacturers at home and abroad, with relevant certificates, good mechanical performance, complete, sensitive and reliable safety protection devices. Ensure that advanced technology and technology are actively adopted in the construction process.
3. Our company will pay full attention to and ensure the personal and property safety of the construction site, do a good job of protection in strict accordance with the standards for safe production and civilized construction stipulated by the state and the government, and take effective measures such as protection, fencing, lighting, guards, guardrails and warnings. , and be responsible for personal or property losses caused to us, your company or others during the construction.
4. The products supplied, manufactured or installed in your company's engineering projects fully meet the current national standards and contract provisions, and there are no defects in raw materials, processes, production equipment and installation. This statement is still valid after the product is delivered or installed on the project, and it is not invalid because your company accepts the product and pays the product price. Implement the "lifelong system" of project quality, and bear economic, administrative and criminal responsibilities for safety accidents caused by construction projects within the quality and safety responsibility period determined by national laws.
Fifth, a rapid emergency mechanism for engineering safety accidents has been established. Ensure that effective measures are taken to remedy engineering quality problems or potential safety hazards, eliminate potential safety hazards and protect the interests of your company and customers to the maximum extent.
6. In case of major safety accidents due to engineering quality problems, our company will bear all losses such as customer claims and reputation impact caused to your company.
Party B (official seal):
Legal representative:
Supervisory telephone number:
20xx year month day