I. Overview of Platform Functions
12345 the national complaint platform provides various functions to meet the different needs of the people. First of all, it accepts all kinds of complaints, including consumer rights protection, environmental protection issues, government services, etc., to ensure that the legitimate rights and interests of the people are protected. Secondly, the platform provides consulting services to answer all kinds of problems and puzzles people encounter in their lives. In addition, the platform also encourages people to make suggestions to promote social progress and improve people's livelihood.
Second, the complaint process
When people use the 12345 national complaint platform to make complaints, they need to follow the following procedures: First, submit complaint information through the channels provided by the platform (such as telephone, website, APP, etc.). ), including the contents of the complaint, the units involved, contact information, etc. Then, the platform will review the complaint information to ensure the authenticity and integrity of the information. After approval, the platform will forward the complaint to relevant departments for handling. After receiving the complaint, the relevant departments will conduct investigation and verification, and give handling opinions according to the situation. Finally, the platform will feed back the results to the complainant to ensure that the people get a satisfactory answer.
Third, platform advantages.
12345 The national complaint platform has many advantages. First of all, it provides a unified and convenient complaint channel, so that people can ask questions and needs anytime and anywhere. Secondly, the platform has an efficient handling mechanism, which can quickly respond to people's complaints and promote the timely solution of problems. In addition, the platform also pays attention to protecting people's privacy and security and ensuring that complaint information is not leaked and abused.
Fourth, the meaning of the platform.
12345 the national complaint platform is of great significance to promoting social progress and improving people's livelihood. It promotes the communication and interaction between the government and the people, and enables the government to know the needs and concerns of the people in time, so as to formulate policies and measures that are more in line with public opinion. At the same time, the platform has also improved the service level and efficiency of the government, and enhanced people's trust and support for the government.
To sum up:
12345 the national complaint platform is a comprehensive service platform for the public, which provides strong support for people to solve problems and difficulties in their lives by providing complaints, consultations and suggestions. The platform has the advantages of unification, convenience, high efficiency and safety, which is of great significance for promoting social progress and improving people's livelihood.
Legal basis:
Constitution of the people's Republic of China
Article 4 1 stipulates that:
People's Republic of China (PRC) citizens have the right to criticize and make suggestions for any state organ or state functionary; Any state organ or state functionary has the right to lodge a complaint, accusation or report to the relevant state organ for illegal or dereliction of duty, but shall not fabricate or distort facts to make false accusations or frame up.
Opinions of General Office of the State Council on Further Strengthening the Construction of Government Hotline
Clearly pointed out:
It is necessary to speed up the establishment of the national 12345 government hotline service system, realize the "No.1 response" of the government service convenience hotline, effectively solve the outstanding problems reflected by enterprises and the masses, and further improve the government's service level for enterprises and convenience.
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 39 provides that:
Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels: (1) settlement through consultation with business operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.