The pharmacist's personal annual summary article 1 Time flies, xx years' work is about to become history again, and 20xx years means a new starting point, new opportunities and new challenges. In order to better complete the work of xx years, foster strengths and avoid weaknesses, the summary is as follows:
Ideologically, study hard, strengthen the integration of theory with practice, improve ideological and political consciousness, carry forward the spirit of seeking truth and being pragmatic, consciously abide by the law and discipline, consciously resist unhealthy trends in the industry, "take patients as the center", do a good job in front-line window and clinical pharmaceutical service, and win the title of "excellent member" in xx Hospital.
During my work in outpatient pharmacy, I strictly abide by the prescription allocation system, conscientiously implement the "four checks and ten pairs" prescription audit system, find out the compatibility taboos, dosage, specifications and other errors in prescriptions, and communicate with doctors in time. Accurate deployment, careful check, and correct distribution of more than 70,000 prescriptions. Skilled and quick operation, as far as possible to reduce the waiting time for patients to take medicine. Actively explain the common sense and precautions of distributing drugs to patients, especially pregnant women and children, and provide fast, accurate and high-quality pharmaceutical services for the masses.
During my work in the clinical pharmacy room, I insisted on taking part in the clinical rounds of neonatology department every day. On the one hand, I learned some clinical knowledge from medical staff; On the other hand, by consulting medical records, monitoring and auditing clinical medication, we can know the patient's condition and the whole process of medication in time. To provide doctors and nurses with information on drug selection, dosage, ways and methods and drug treatment services. In addition, actively cooperate with and successfully complete the inspection of "medical quality and special rectification of antibacterial drugs" by the Ministry of Health.
According to the provisions of the hospital prescription review system, organize outpatient prescription review. Combined with the computer center, the information module of prescription audit is designed and preliminarily completed to improve the efficiency of prescription audit. Over the past year, we have made special comments on outpatient and emergency prescriptions, prescriptions for pregnant women and children and antibacterial drugs every month. Analyze the evaluation results, and find and correct doctors' irrational drug use in time.
In the study, we should strengthen the study of basic theoretical knowledge of pharmacy and clinic, constantly enrich and update our own knowledge, actively read domestic and foreign literatures, understand and master the new academic trends of our major, master the basic theory, basic knowledge and basic operation skills of pharmacy, and use pharmaceutical professional knowledge to better guide clinical rational drug use. Actively participate in various academic activities of this major, attend provincial annual meetings 1 time, attend training courses xx times irregularly, and publish conference papers 1 article. To undertake the teaching task of 1 pharmaceutical undergraduate graduation practice, so that students can successfully complete the internship task and write graduation thesis.
As a clinical pharmacist, I think what I have done is far from enough. Professionally, I should study harder and improve my professional quality. At work, I want to improve my communication and coordination ability, better communicate with clinicians and nurses, and improve patients' rational drug use. The beautiful 20xx year is about to begin, and I will make continuous efforts and breakthroughs to make my work by going up one flight of stairs and contribute to the development of rational drug use in our hospital.
Over the past year, around the center of hospital grade evaluation, we have promoted the standardized and orderly development of departments, conscientiously implemented tasks, strengthened and improved medical quality, closely focused on the work of department centers, worked hard to innovate, and cooperated with each other to fully accomplish this year's tasks.
1. By the end of 10, the general medical income reached more than 2.09 million yuan (excluding physical examination), up by 1 1.7% year-on-year. With more and more specimens, members of the department arrive at their posts in advance and carefully test them to ensure that the results are produced on time every day.
2. Do a good job in the maintenance of various experimental instruments, seriously study and actively deal with various failures and solve them in time, which not only ensures the normal operation of various instruments in our department, but also saves maintenance costs for the hospital.
3. The service attitude towards patients has been significantly improved. Our outpatient clinic receives an average of 200 patients every day, and the work is more complicated. Everyone strictly implements the check system, including patient information, outpatient invoice number and matters needing attention in blood drawing, patiently explains various report forms of patients, and strictly controls the quality before analysis.
4. Pay attention to inspection quality and ensure the accuracy of inspection results. Standardize the indoor quality control of clinical laboratories, insist on doing it every day, actively participate in the outdoor quality evaluation activities of Shanghai Clinical Laboratory Center, and achieve good results in the evaluation of six items such as immunity, biochemistry, blood and urine, which fully shows the accuracy of the test results of experimental items in our hospital and the comparability between laboratories.
5. Strengthen communication with clinic. At the beginning of the year, our center reached an agreement with the clinical inspection center of the People's Hospital, and the biochemical project of our department was handed over to the inspection center for testing. This protocol not only solves the problem of patients' difficulty in seeing a doctor, but also greatly improves the accuracy of the test results. Since the beginning of this work, the biochemical test items in the center have increased a lot, and the workload of our department has also increased a lot. Actively publicize the collection of new project specimens, matters needing attention, reporting time, etc. At the same time, the department actively strengthens its own business training and study, and insists on studying for two months 1 time.
6. The service level of all departments has been continuously improved. All work is centered on quality inspection, avoiding mistakes and accidents, insisting that all medical staff in our department have a high sense of service and do their best to provide patient-centered services. In view of the hot and difficult problems raised by the masses, combined with the actual situation of the department, they were carefully studied and solved, which won the trust of patients and no medical accidents occurred during the year.
Personal annual summary of pharmacists 3 1. Earnestly implement post responsibilities and earnestly perform their duties.
1, go to work on time every working day, and don't be late or leave early;
2. Strive to complete the requirements in the company's sales management measures;
3. Strictly implement the procedures of product warehousing;
4. Strictly abide by the company's rules and regulations;
5. Have a high degree of professionalism and a high sense of ownership;
6, complete other work assigned by the leadership.
Job responsibilities are the job requirements of employees, and also the standard to measure the quality of employees' work. Since I have been engaged in business work, I have been taking post responsibilities as the code of conduct, starting from work bit by bit, and strictly demanding that my behavior conform to the provisions in the normative responsibilities. In daily work, we should first start with the knowledge of drugs, carefully analyze the market information while understanding the knowledge, and formulate the marketing plan in time. Secondly, I often communicate with other colleagues frequently to analyze the market situation, existing problems and countermeasures.
Second, correctly handle customer complaints and solve them properly in time.
For example, the daily reception of customers returning drugs, try to be sincere-oriented, convince people by reason, convince people by virtue, convince customers of the curative effect with professional knowledge and sales skills, and avoid such things as returning drugs.
Third, seriously study the relevant drug knowledge of our company.
Resolutely guide customers to use drugs rationally, organize groups to learn drug knowledge and relevant laws and regulations such as Drug Administration Law, Drug Management Quality Management System, Product Quality Law Post System, etc., and with the concerted efforts of everyone, Qi Xin passed the gsp certification of Zhejiang US Food and Drug Administration at one time.
Fourth, the market prospect analysis
1. In the environment of market economy, all walks of life can't avoid competition, so can the pharmaceutical industry. There are four main means of competition in modern pharmaceutical retail industry. (1), scale competition (2), service competition (3), price competition (4) and product competition.
Our company has not applied for medical insurance in Hangzhou and Zhejiang Province for the time being, which has greatly affected the sales of cardiovascular and cerebrovascular drugs and endocrine drugs. But the biggest advantage of our company is the complete range of high-end products, especially the biological products that are in short supply in the market. We can use these advantages of our company to drive the sales of other products. Try to work hard on service and price, and strive to make mobile customers a stable customer base.
2, marketing model analysis: play it by ear+explanation skills = resolve objections.
In drug recommendation, customers will ask questions at any time or criticize drugs for various reasons. Questioning and nitpicking are the deep-seated problems that customers are not clear about the performance, quality, packaging, price and after-sales service of drugs before buying, or have some doubts about drugs, or other various objections. In order to resolve customers' objections to drugs, shop assistants need to improvise and master certain interpretation skills. (I summed up a few simple points with 1
3. The first variety alliance provides small and medium-sized pharmaceutical retail enterprises with the strength to compete with large enterprises, so that small and medium-sized enterprises have the capital to ask manufacturers for lower supply prices and compete for more exclusive products. This competitive trend will lead to the change of market leaders from merchants to manufacturers, and whoever gets the support of manufacturers will get the market. It will be inevitable for the pharmaceutical retail industry to reach a strategic cooperation agreement with pharmaceutical manufacturers. People's Pharmacy, Kyushu Pharmacy, Tiantianhao Pharmacy, etc. Keep the drug price in Hangzhou to a minimum, and rapidly expand the chain stores in a short time. In view of the shortage of high-end drugs, our company will have a certain degree of competition with the above pharmacies. We urgently need the strong support of the head office and strive to represent more and better varieties.
Five, xx years work plan
Summarizing the work in the past few months, there are many problems and shortcomings. In terms of working methods and skills, we need to learn from Manager Jin and other colleagues and peers. We plan to learn from each other's strong points on the basis of our work in the first half of the year, focusing on the knowledge, performance, usage and dosage of drugs, so as to better serve our customers. Apply for medical insurance as soon as possible, seize the opportunity, apply for pharmacy outpatient service as soon as possible, sell drugs more conveniently and reasonably, maintain customers, form a stable customer base, and suddenly challenge higher sales records.
Looking back on my 20xx years of work experience, I always ask myself to be lenient and strict with myself. At work, I require myself to have professional quality and the spirit of hard work and continuous progress. The work is summarized as follows:
Ideologically, I strictly demand myself with the purpose of "serving the people", practice the purpose of "taking patients as the center and medical service as the core" in our hospital, and be diligent, earnest and enterprising.
In my work, I take prescriptions from our hospital every month, randomly check more than X prescriptions, comment and analyze prescriptions, and improve doctors' level of rational drug use. Regularly enter each ward to collect, sort out and analyze adverse drug reactions, and report them to the National Adverse Drug Reaction Center after analyzing and evaluating the adverse drug reactions. Our hospital reports more than X cases of adverse drug reactions every 20xx years, and has completed the tasks assigned by the Food and Drug Administration. 20xx * * randomly selected more than x medical records, analyzed the rational drug use in medical records, especially evaluated the rationality of antibiotic use, and actively communicated with clinicians about irrational drug use. Enter the internal medicine ward and be checked by clinical pharmacists. The internal medicine ward is mainly composed of patients with cardiovascular and cerebrovascular diseases, and writes medicine calendars for severe patients, and writes X medicine calendars every 20xx years.
Participate in the consultation of critically ill patients and emergency patients, and assist clinicians to improve the treatment effect. Our hospital implements the consultation system of clinical pharmacists, and gives positive answers to questions raised by doctors, nurses and patients. If you can't give an answer at that time, make records in time, consult relevant experts or consult materials afterwards to give a satisfactory answer as far as possible, and make detailed records of key consultations or typical questions. Periodically compile "Drug News" and compile X copies of "Drug News" every 20xx years, so as to inform our hospital of specific drug affairs, analyze and evaluate irrational drug use in medical records and prescriptions, improve the level of rational drug use, and provide the latest drug information and trends for clinic. Compiling the drug list of our hospital to provide convenience for clinicians.
Besides, I am also a part-time warehouse keeper of sanitary materials in our hospital. Engaged in this work for one year, with a high sense of responsibility and quality and safety awareness. I strictly control the stock of materials, and refuse to put them into storage for suspicious and unqualified materials. Every time I enter the warehouse with a voucher, I will make a good record of the warehousing. Every time I leave the warehouse with a voucher, I will accurately verify the quantity of the outbound materials, and it is forbidden to enter and leave the warehouse through abnormal channels. Make an inventory every quarter, record the validity period in time, and report it in time when the validity period is approaching, so as to minimize the loss.
The fifth annual summary of pharmacists is 20xx years, which is fleeting. In the past year, although our work has many shortcomings, we have gained a lot. Looking back on the past year, I am filled with emotion. Now I will summarize my experiences and feelings in the past year's work as follows:
I fulfill my duties, earnestly implement my post responsibilities, and earnestly perform my duties. Go to work on time every working day, and don't be late or leave early; Strive to complete the requirements in the company's sales management measures; Strictly abide by the rules and regulations of the company; Have a high degree of professionalism and a high sense of ownership, basically completed all the tasks.
Job responsibilities are the job requirements of employees, and also the standard to measure the quality of employees' work. Since I engaged in drug sales, I have been taking post responsibility as the code of conduct, starting from bit by bit in my work and strictly demanding myself according to the terms in the standard responsibility book. In daily work, first of all, master the knowledge of drugs and constantly improve their professional quality. While receiving customers, carefully ponder the psychology of customers, and different types of customers are received in different sales methods; Secondly, I often communicate with other colleagues and analyze the sales situation, existing problems and solutions in order to improve together.
This year, the company focused on training our pharmacy decoration, communication skills and sales skills. Therefore, we pay more attention to the placement, classification and decoration of drugs. Strict placement of drugs and non-drugs, prescription drugs and over-the-counter drugs. Pay attention to the quantity and hygienic condition of drugs on the shelves at any time, replenish the best-selling drugs on the shelves in time and write out the plan of selling out drugs, and actively cooperate with the store manager. Try not to let commonly used drugs and best-selling drugs out of stock. Keep the drugs on the shelves clean and tidy. The feeling of letting customers walk into the pharmacy is that the drugs are clean and tidy, the store is spacious and bright, and the service is warm and thoughtful. It shows that our people's pharmacy takes the service tenet of "all for the people, all for the people". Let the people really get the most direct benefits and the most sincere service.
Sincere, warm and smiling service. When we receive customers, we must be sincere, enthusiastic and smiling. Speak correctly, talk, say what you should, and don't say what you shouldn't. This is what we should do in our work. For example, seemingly ordinary polite expressions such as "hello", "please wait a moment" and "sorry" must be sincerely applied to work and will certainly receive unexpected results.
Treat customers' feedback and suggestions correctly and solve them properly in time. For example, the daily reception of customers to return drugs should be people-oriented, honesty-oriented, convincing people with reason, convincing people with morality, convincing customers with professional knowledge and sales skills to avoid returning drugs as much as possible.
The advantages of our company are complete variety, reasonable price, enthusiastic service and strong professional ability of employees. So we take advantage of our company to gain a firm foothold in the highly competitive pharmaceutical retail market. We make mobile customers a stable customer base by issuing membership cards. And consolidated the original old members and customers. At the same time, it has also limited development and won new customers.
In the process of drug sales, customers will ask questions at any time or criticize drugs for various reasons. Doubt and nitpicking are some doubts or criticisms that customers don't understand the performance, quality, price and after-sales service of drugs before buying, or distrust drugs, and may also be other objections. In order to resolve customers' objections to drugs, we need to make use of the situation and use our professional knowledge and certain marketing skills to eliminate customers' concerns, so as to reassure them and satisfy their consumption. Customers come with worries and leave with satisfaction and a smile. This is the goal that we have never stopped pursuing. Of course, there are also many shortcomings in practical work. For example:
We can't grasp the function, indications and contraindications of newly arrived health care products. We need to further study the compatibility contraindications and pharmacological effects of antibiotics, and strive to improve ourselves in order to better serve customers and win certain economic benefits for the company.
To work in a pharmacy, one must be familiar with the Standards for Quality Management of Pharmaceutical Trading and the Drug Administration Law. In our daily work, we only pay attention to the sales and court display of drugs, while ignoring the study of the relevant categories such as "Quality Management Standards for Pharmaceutical Trading" and "Drug Administration Law". Therefore, in the future, we must seriously study the Drug Administration Law, the Quality Management Standards for Pharmaceutical Trading and other relevant laws and regulations, and strive to do better and further improve ourselves.
This year, our store has increased the sales of traditional Chinese medicine, which was not found in previous work. In the sales of traditional Chinese medicine, although our work is only pricing and deployment, we will encounter many unexpected difficulties in practical work. For example, customers who come to the store to buy Chinese medicine are all holding prescriptions outside. Some Chinese medicines on the prescriptions are written under pseudonyms and we don't know them, so we have to give up the consumption of customers. It means that the company has lost some economic benefits. There are many aliases for traditional Chinese medicine, so we must strengthen our study in the future. Then we must learn to judge the prescription of Chinese medicine, because Chinese medicine has eighteen evils and nineteen fears, so we must keep it in mind. If there are opposite drugs or drugs that are afraid of each other in the prescription, the consequences will be very serious after the patient takes it.
Of course, there are still many shortcomings in our work, which require us to study hard by ourselves and the guidance and help of company leaders, to make up for them slowly and strive to do better.
This year, the internal medicine nursing group earnestly implemented and carried out this year's nursing plan. According to the basic requirements and standards of Hospital Nursing Service Quality Evaluation Standard, we should improve various nursing rules and regulations, improve service processes, improve hospitalization environment, strengthen nursing quality control, and maintain continuous improvement of nursing quality. The nursing work in 20xx years is summarized as follows:
First, the implementation of nursing staff training plan, improve the professional level of nursing staff.
Carry out three-basic training for nursing staff at all levels, and learn all kinds of emergency plans for nursing risks and nursing core systems; Update nursing knowledge and evaluate it regularly; Learn and accept new nursing knowledge and technology, update the nursing technology of pressure sore, and develop the application of hydrocolloid dressing, a new material for the treatment of pressure sore, so as to promote wound healing and shorten the hospitalization time of patients with pressure sore, thus reducing the economic burden of patients. Update and formulate various operation and emergency procedures, and successfully held a fire safety drill in September.
The second is to improve the service process and improve the service quality.
Standardize the service process of receiving newly admitted patients, implement the standard clauses in the service process, provide patients with various conveniences in life, listen to the opinions of patients and caregivers on nursing services extensively, find out the reasons for existing problems, put forward rectification measures, and continuously improve the service quality. There were no complaints and nursing disputes from patients and their families throughout the year.
Third, improve the nursing rules and regulations and operating procedures, and put an end to nursing errors and accidents.
Nurses conduct safety awareness education every week, find out potential safety hazards in their work, improve rectification measures, eliminate potential accidents, conscientiously implement various nursing rules and regulations and operating procedures, give play to the role of quality control teams in departments, and regularly and irregularly check the implementation of various nursing systems, so that the incidence of nursing accidents is zero.
Fourth, strengthen and improve the quality requirements of nursing documents, and strive to be accurate, objective and continuous.
Nursing documents are also legal documents, which are the objective basis for judging medical disputes. In the process of writing, every nurse can write carefully according to the patient's condition observed by herself, which can objectively, truly, accurately, timely and completely reflect the patient's condition change, and constantly strengthen the significance of formal writing of nursing documents, so that every nurse can correct his writing attitude and strengthen supervision and inspection. Check whether the records before each shift are defective, and the quality control team will check them regularly. Head nurses regularly and irregularly check and assess the terminal quality of discharged medical records, correct problems in time, analyze the quality of nursing documents every month, put forward rectification measures for existing problems, and continuously monitor them. From June 65438 to June 10 this year, 555 medical records were discharged, and the writing quality of nursing documents reached over 95 points.
Fifth, standardize ward management, establish a people-oriented hospitalization environment, so that patients can reach the physical and mental state of receiving treatment.
The ward is ventilated regularly every day, keeping the ward quiet, clean and fresh, providing safe and effective protective measures for patients with consciousness disorder, nursing patients according to grading nursing standards, implementing health education, strengthening basic nursing and case nursing for critically ill patients, and meeting the reasonable needs of patients and their families. According to patients, the space between wards and beds is too narrow, which is not conducive to activities and nursing rescue treatment, and there are hidden dangers such as patients falling, fire safety and hospital infection. Therefore, the beds in the hospital have been scientifically and reasonably arranged, which has been well received by patients and leaders.
Six, the first aid items intact rate reached 100%.
First-aid articles shall be managed by "four settings", managed by special personnel and comprehensively checked once a week. The head nurse doesn't make random checks every week to ensure that the first-aid items are always in an emergency state.
Seven, according to the hospital infection management standards, focus on strengthening the management of medical waste.
The medical waste management system has been improved, and the medical waste treatment process has been organized and studied, so that the hospital infection monitoring nurses can conscientiously perform their duties and make the hospital infection monitoring indicators meet the quality standards.
Eight, there are still many shortcomings in the work.
1, the implementation of basic nursing is not in place, the sanitary treatment of newly admitted patients in individual shifts is not timely, and they are uncomfortable lying down. Ward management needs to be improved, and patients bring more items.
2. Individual nurses don't have a strong sterile concept, and disposable sterile articles are not handled in time after use.
3. The learning atmosphere is not strong enough, and there are no academic papers; There are some defects in nursing documents, such as missing items, missing records and lack of continuity in content. Health education is not deep enough and lacks dynamic continuity.
Nine. Outlook for next year
On the basis of maintaining the original achievements, we will continue to work hard:
1, continue to strengthen business skills learning and training, and improve the level of nursing skills;
2. Further improve the nursing service process and quality control scheme and implement them conscientiously;
3. Strengthen the implementation of basic nursing, strengthen ward safety management, and create high-quality nursing service;
4. Establish a rehabilitation nursing team to reduce the disability rate of cerebral infarction and improve the quality of life of patients with cerebral infarction.
5. Improve various management systems such as "quality, safety and service" of nursing, and make all work institutionalized, scientific and standardized.
6. Strengthen the connotation construction, continuously improve the overall quality of the nursing team, and build a nursing team with good medical ethics, good service and good quality.
7, adhere to the "people-oriented" service principle, make the nursing service closer to patients, people and society, meet the growing health needs of the people, create high-quality nursing service benefits and satisfy the people.
Pharmacist's Annual Summary 6 The Clinical Pharmacy Room has carried out special and specialized drug use analysis focusing on outstanding problems in view of the irregular clinical drug use in different periods, departments and departments. Case Analysis of Irrational Use of Anti-infective Drugs was conducted in _ _ _ _ _ _ _. In _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ For _ _ _ months, the common irrational drug use in the Department of Gastroenterology was analyzed again. To investigate and analyze the drug treatment of chronic heart failure in our hospital in _ _ _ _ _ _. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Above, from the clinical outstanding problems, specialist medication problems, medication details, in the form of prescription case analysis. It was analyzed in detail from the aspects of drug treatment guidelines, pharmacodynamics, pharmacokinetics, drug interaction and adverse drug reactions, which greatly promoted and standardized clinical rational drug use and was well received by clinicians.