1. Call 10000 for manual service consultation and ask the customer service to unsubscribe from knowledgeable person service.
Two: Go to the business hall (with ID card) and ask the staff in the business hall to unsubscribe from the business in the best tone.
3. Log in to the online business hall of China Telecom, click Business Processing, then click View processed business, find the business that needs to be unsubscribed, and click Unsubscribe.
"knowledgeable person" is a general term for all value-added services based on China Telecom 1 14. Its purpose is to extend and expand the traditional directory search service on the basis of fully excavating and integrating the user number information, to meet the actual and potential information query needs of users, to turn 1 14 into a comprehensive information service platform, and to improve the differentiated service advantages of China Telecom.
This service is to provide various forms of call or information transmission services for inquiring customers after satisfying the number inquiry of public users. There are many functions:
First, query transfer. After listening to the inquiry number broadcast by 1 14, the user can directly press the hot key or the operator can manually transfer the inquiry number without dialing again. With the support of the existing billing system and telephone exchange network, the inquiry and transfer scope of 1 14 is limited to the inquired number that has signed a transfer agreement with China Telecom.
Second, traffic calls. Sign telephone transfer agreements with some enterprises in the industries of booking, booking, selling houses and working agents. When the user inquires about the industry and there is no clear target enterprise, transfer the user's phone to the contracted enterprise.
Third, the tour guide service. When users query according to different conditions such as company name, service scope, branch, website, email address, actual name, industry, etc. They will actively broadcast the address and itinerary of the inquired business.
Fourth, product introduction. When accepting and answering public user number inquiries, according to the agreement with the inquired merchants, actively introduce the products and product features of the inquired merchants, such as special dishes.
5. Personal business travel: provide users with relevant number information such as city weather, air ticket reservation, hotels, travel agencies, tourist attractions, etc., and provide full service for out-of-town users.
Sixth, multi-condition query. When accepting and answering public user number inquiries, provide information inquiries according to different situations such as address, name, service scope, branch, website, email address, actual name and industry. , and actively broadcast.