In the future, 0538-210/006 will become a full-time hotline for consultation, feedback and complaints, which will completely solve the problems of short hotline service time, irregular answering staff, poor timeliness of inquiry information and slow complaint resolution, and fix the hotline, assign special personnel and special classes to optimize and upgrade urban and rural public transport services.
By calling the hotline, you can enjoy the following services:
The information introduces all line information, station location, running route, departure time, fare concessions, travel instructions, etc. Urban and rural public transport;
Dynamic query of bus real-time location, road detour, arrival information and lost property search;
Complaints suggest that the driver's service is not standardized, the parking is not standardized, and the route is optimized. We promise to reply within 3 working days.
The hotline service center will strictly follow the principle of "public needs, public transport responds", constantly optimize services and improve work processes, further enhance the supply capacity and guarantee level of public transport services, practice the service power of "one-stop service and integrated management", and strive to become a brand-new platform of "listening to people's feelings, solving people's difficulties and sharing people's worries", so that the public's problems can be solved at the first time with the best quality.