How to reply to children's medical complaints

1. When replying to children's medical complaints, explain the reasons and background of the complaints, sincerely apologize to parents, show understanding and concern, and promise to take measures to improve the service quality.

2. In the reply, you should show your willingness to solve the problem and propose solutions or remedial measures. In order to ensure parents' satisfaction, we can provide cosmetic services, suggestions or other appropriate compensation methods, always aiming at meeting customers' needs and ensuring children's health.