A. Explain one's personal views
B. According to the drug instructions, pharmacopoeia, regulatory documents and other legal documents.
C authoritative medical monographs, professional journals, professional guides, expert knowledge and professional website information.
D. Cite conclusions confirmed by evidence-based medicine
Extend the basic principles of pharmacists to solve patients' problems;
(1) Listen carefully: Listening not only expresses respect and etiquette, but also shows the degree of care and attention, which reflects the quality of pharmacists. Pharmacists should listen carefully, try to figure out the content and meaning of patients' information, and don't interrupt each other's conversation easily, so as not to affect the coherence of the speaker's thinking and content.
(2) Pay attention to language expression: pharmacists are required to pay more attention to the use of service terms and easy-to-understand language when communicating with patients, try to avoid using professional terms, and try to use short sentences when talking, which will help patients understand and recognize the problem.
(3) Active listening: Active listening enables pharmacists to focus on patient communication. Pharmacists must actively pay attention to patients' reactions, ask questions or make statements to confirm, clarify or encourage patients to continue their statements. Active listening shows that pharmacists are interested in patients' expression and encourage them to continue.
(4) The relaxed environment makes patients feel cordial, eliminates worries and communicates frankly. Patient Yamatonokusushi needs a private space to sit down and talk comfortably, so that patients can feel that their personal health information is protected and respected. Pharmacists should be trained to greet patients politely and professionally.