1. The buyer can negotiate with the seller to refund the deposit.
2. complain to the consumer association.
If the developer does not refund the deposit, then the buyer must first prepare the corresponding evidence materials, such as the payment voucher of the deposit and the subscription agreement. Then the buyer can complain directly to the consumer association. Property buyers are consumers. When developers infringe on consumers' rights and interests, buyers can report the situation to consumers' associations.
3, administrative complaints or news media exposure.
In addition, property buyers can also complain to the administrative department or expose complaints to the news media.
The Supreme People's Court's Interpretation of Several Issues Concerning the Application of Law in the Trial of Disputes over Commercial Housing Sales Contracts
Article 4 If the seller accepts the buyer's deposit as the guarantee for concluding the commercial housing sales contract by subscription, order or appointment, and the commercial housing sales contract cannot be concluded due to one party, it shall be handled in accordance with the provisions of the Deposit Law; If the commercial housing sales contract cannot be signed due to reasons not attributable to both parties, the seller shall return the down payment to the buyer.
Article 19 As stipulated in the commercial housing sales contract, if the buyer fails to conclude the commercial housing secured loan contract due to one party's reasons, the other party may request to cancel the contract and compensate for the losses.
If the commercial housing secured loan contract cannot be concluded due to reasons not attributable to both parties, and the commercial housing sales contract cannot be continued, the parties may request to terminate the contract, and the seller shall return the principal of the purchase price and its interest or deposit to the buyer.
Refer to the above contents: market supervision and management-on the trial of disputes over commercial housing sales contracts