What does Tmall Xiaoer mean?

Tmall Xiaoer refers to the customer service responsible for buyer service, after-sales and other matters on the Tmall platform. Professional sales consultants similar to traditional physical stores aim to provide better shopping services. The earliest launch of Tmall Xiaoer was in 2009, when Tmall was founded. In the continuous development, we have accumulated rich experience and won the trust and praise of consumers.

The main responsibility of Tmall Xiaoer is to provide users with high-quality pre-sales, mid-sales and after-sales services through instant online consultation, telephone calls and text messages. Buyers can contact Tmall Xiaoer immediately if they encounter any problems. They can help solve logistics problems, return procedures, payment methods, commodity information and other issues, and provide professional shopping suggestions and recommendations for buyers. Especially during the promotion period of Double Ten and Double Twelve, Tmall Xiaoer provided users with all-weather uninterrupted service.

The Value of Tmall Xiaoer in E-commerce Service

Tmall Xiaoer has played an important role in e-commerce services. Different from the ordinary customer service of other e-commerce platforms, Tmall Xiaoer is more professional in consulting, purchasing and service. They provide users with more efficient and personalized solutions in e-commerce services. Especially with the upgrading of consumption and the intensification of e-commerce competition, Tmall Xiaoer is constantly improving its service quality and providing users with a better service experience, so that users can not only feel better products, prices and follow-up services, but also have a more stable dependence on Tmall platform.