It depends on the brand's popularity. For e-commerce companies with high brand awareness, the number of consultations that customer service needs to handle every day can basically reach thousands of numbers. For those brands that are not too enthusiastic, customer service basically only handles dozens or hundreds of inquiries every day.
E-commerce, that is, e-commerce, refers to the business activities centered on commodity exchange by means of information network technology. It can also be understood as trading activities and related services in the form of electronic transactions on the Internet, intranet and value-added networks, which is the electronization, networking and informatization of all aspects of traditional commercial activities.