Service etiquette in scenic spots, every place has its own etiquette, and scenic spots are no exception. Attractions with relevant etiquette can develop better. Here are some information about service etiquette in scenic spots that I have compiled for you. Let's have a look!
Service etiquette in scenic spots 1
1, appearance modification of service personnel
Appearance modification is an important part of the professional image of service personnel in scenic spots, including hair, face, neck and hands.
Hair: Wash your hair frequently to avoid odor and dandruff. Male employees should not have long hair, and should follow the principle of not covering their eyebrows in front, not covering their collars in the back, and not blocking their ears at their temples. Ladies don't wear shawls, don't mess with their hair, and their long hair should be rolled up during office hours.
Make-up: Light make-up will make your facial features more energetic. But there is no heavy makeup, such as the color of lipstick and the smell of perfume. Whitening should be natural, pay attention to the color of the neck, don't leave long nails, wash your hands frequently and maintain personal hygiene.
2. Dress modification of service personnel
Service personnel in scenic spots should wear work clothes, not too casual. Work clothes can enhance the image and personal temperament of our scenic spots. Pay attention to the neatness of the collar and cuffs, and keep the whole fixture stiff. Pay attention to check whether the buttons are complete, loose, wireless and stained when wearing work clothes.
Shoes are part of work clothes. Wear a suit and leather shoes at work and other formal occasions, and be sure to keep your shoes clean and bright. Don't wear white socks or socks with holes in the upper. The color of male employees' socks should be coordinated with the color of shoes, and black is usually the most common. Female employees should wear stockings with similar skin color.
Wear work permit and work clothes. No matter which specific department employees are, they should wear the work permit correctly above the left chest.
3. Behavior of service personnel
The behavioral norms of service personnel include standing posture, sitting posture, standing posture, walking posture, speaking posture, etc. Generally speaking, service personnel in scenic spots should be generous, neither humble nor supercilious, elegant and natural in the service process. In the process of talking with tourists, both sides should first look at each other and listen to each other. They shouldn't look around, read books and newspapers, look tired and yawn. Otherwise, it will give people the impression of being absent-minded and arrogant.
Secondly, smile should run through the whole process of etiquette. Smile is an international etiquette, which can fully reflect a person's enthusiasm, cultivation and charm. A really sweet but unprofessional smile comes from the heart.
Service Etiquette in Scenic Spots 2 Service Etiquette for Consultation of Service Personnel in Scenic Spots
1, as a tourist scenic spot consultant, one should first have a high comprehensive knowledge of tourism, and give patient and meticulous answers and tour guidance to tourists' inquiries about local and surrounding scenic spots.
2. When accepting tourists' consultation, you should smile, look directly at each other, concentrate and concentrate to show respect and sincerity, and listen attentively, not half-heartedly.
When answering tourists' inquiries, you should answer irrelevant questions, use proper words, be concise and clear, speak appropriately, and don't perfunctory things. Don't be extreme and avoid exaggerated arguments.
4. When answering the complaint phone, you should first report the name or the name of the scenic spot. When answering the telephone consultation, you should be warm, cordial, patient and polite, and use honorifics. After the call is over, make sure that the other party receives the line first and then hangs up.
5. If the service personnel in the scenic spot are temporarily unable to answer questions, they shall explain and apologize to the tourists. They can't simply say "I don't know".
Complaint handling service for scenic spot service personnel
1, the staff of the scenic spot should take the opportunity of tourists' complaints to establish integrity, accept the staff's clean clothes, behave in a civilized manner, and receive tourists' complaints enthusiastically and patiently;
2, scenic service personnel to accept complaints, can be resolved on the spot, should be resolved in a timely manner. If the accepting party cannot solve the problem, it shall report to the person in charge of the scenic spot in time, and inform the complainant of the processing result in time, collect feedback, make scientific analysis, improve in time and improve the service quality.
3. The service personnel in scenic spots should understand the mood and situation of complaining tourists in the way of "empathy", sincerely help guests solve problems, and it is strictly forbidden to refuse to receive tourists or quarrel with tourists.
4. Service personnel in scenic spots should pay attention to etiquette and courtesy when receiving complainants, and follow the principle of "seeking truth from facts". They shouldn't compete and argue with the guests. They should respect the opinions of tourists and safeguard the interests of scenic spots.
5. A special telephone number should be set up in the scenic spot, and the telephone number should be clearly marked in the scenic spot (ticket office, tourist center, tickets, etc.). ), and there must be someone on duty.