Third, the basic requirements of security service operation
3. 1 The operation of security services shall be conducted in accordance with national laws, regulations, rules and policies, and comply with the relevant management regulations of the competent administrative organ. Matters that fall within the scope of security services shall be implemented in accordance with this standard, and matters that do not fall within the scope of security services shall be handled by relevant departments according to law.
3.2 The security service company shall provide security services to customers in accordance with the contract, maintain the security and order of customer units, prevent or reduce the occurrence of illegal infringement or disasters and accidents of customers, effectively avoid the loss of customers due to the responsibility of service providers or security personnel, and meet the security needs of customers.
3.3 The security service company shall provide the real information of services to the client unit, including the company's category, qualification, the level and quality of security guards, the types and effects of services provided and the fees charged. Give clear answers to relevant questions raised or asked by customers in the principle of honesty and credibility.
3.4 Security service companies can provide one or more security services according to customers' needs. If the customer has special needs, it will be agreed separately according to the situation without violating relevant laws and regulations.
3.5 According to the requirements of customers or the needs of security services, security service companies can independently or jointly take civil air defense, technical defense, physical defense, dog defense and other ways to safeguard the legitimate rights and interests of customers.
Fourth, the doorman service
4. 1 doorman service content?
4. 1. 1 Security guards safeguard customer safety by guarding, verifying, checking and registering the entrances and exits of customer units.
4. 1.2 check the certificates of people entering and leaving, go through the registration formalities, and prohibit irrelevant people from entering.
4. 1.3 inspect the people, vehicles and articles entering and leaving to prevent the property loss of the client unit and the inflow of prohibited articles.
4. 1.4 command and guide vehicles to enter and exit, and maintain the normal order of entrances and exits.
4. 1.5 Find criminals in time, intercept stolen goods and take safety precautions.
4. 1.6 Assist the client unit to receive visitors.
4.2 the doorman service operating procedures
4.2. 1 Make the guard duty plan.
4.2. 1. 1 According to the contract, determine the duty plan, guard duty mode and required equipment, etc.
L) Determine the specific location of the gate according to the architectural features of the entrance and exit and the situation of people and traffic.
2) Determine the disposal methods of various situations and formulate emergency disposal plans.
4.2. 1.2 The guard duty plan shall be examined and approved by the client unit.
4.2. 1.3 preparation before work
Security guards who serve as doormen should dress in accordance with the regulations and carry protective equipment recognized by the public security organs. Carry walkie-talkies as needed. There is a register of security services.
4.2.2 Implementation of security services
1 verification
1) Check one by one. Under normal circumstances, when a person is 2 ~3 meters away from the guard, the security guard should ask him to stop and show his certificate. After receiving the certificate, read the cover of the certificate first, and then look at the identity of the homepage. Focus on checking whether the photos are consistent with the appearance of the holder, whether the seal unit is consistent with the issuing unit, and whether it has expired. Be vigilant when verifying at night and pay attention to protecting your own safety. If no problems are found after verification, the certificate should be returned and politely released. Those who refuse to submit their certificates and certificates are not allowed to enter. If there is any dispute, report it to the client unit in time and invite relevant personnel to handle it.
2) Key inspection. When people and vehicles come and go together, the security guard should stand at the side of the gate to check the documents, and observe them carefully, and pay attention to finding abnormalities. For unlicensed personnel and vehicles, it is necessary to check after the peak and then decide whether to release them.
3) The inspection-free objects notified in advance by the superior shall be released without inspection according to the vehicle number and the special inspection-free sign.
4.2.2.2 inspection
1) It is very important for people carrying things in and out to check whether there are prohibited items. When entering the vehicle, check whether it is equipped with inflammable and explosive dangerous goods and whether it is carrying irrelevant personnel. Please get off the bus and wait outside. For people and vehicles carrying articles out, carefully check the carrying certificates or exit certificates, and mainly check whether the name, specifications and quantity of articles are consistent with the certificates. During the inspection, the inspected person should open the door, trunk and package, and count them one by one or focus on spot checks as appropriate. Keep a safe distance from each other, pay attention to each other's expressions, prevent them from abandoning things and escaping, driving away suddenly or committing crimes with things, and pay attention to their own safety.
2) If anyone is found to have suspicious items, he should be politely asked to tell the name, quantity, source and purpose of the items, take them out and check them according to the list, and show relevant certificates or certificates issued by relevant departments. Those who refuse to check without going through the formalities shall be handed over to the relevant departments of the client unit for handling. Security guards cannot search suspicious personnel, but they should report to the client unit or hand them over to the public security organ for handling.
4.2.2.3 observation
In the process of verification and inspection, it is necessary to observe the identity, statement, behavior, expression, personal belongings, traces, etc. of the people entering and leaving, focusing on those who have doubts.
4.3 Disposal of emergency situations
In case of special circumstances that interfere with or disturb the normal production, life and work order of the client unit, the security guard shall report the relevant situation to the client unit or the local public security organ according to the emergency work plan. Assist in dredging and maintain normal order.
4.4 service system
4.4. 1 succession system
1) The security guards shall strictly abide by the system of shift handover, and shift handover shall be carried out at the specified time. If you can't be on duty for some reason, you must go through the leave formalities in advance.
2) Preparation before taking up the post
Successors should be well prepared for their posts, dress according to regulations, carry articles on duty and take over on time.
3) Inheritance
After the successor arrives at the post, the two sides salute first, then pay attention to observation and make the handover. The successor shall inform the class of the situation and treatment results, and explain the matters that need to be continued. Handover service register, signed by both parties for future reference. The successor has not arrived or gone through the handover formalities, and the personnel on duty cannot leave.
4.4.2 Request for instructions and reporting system
When security guards encounter unexpected events and major problems, they should ask for instructions and report to the client unit, superior leaders, public security organs and other relevant departments in a timely, specific and accurate manner. The work instructions of the client unit, superior leaders and public security organs on handling emergencies should be resolutely implemented immediately, and the implementation results should be fed back in time and recorded in detail.
4.4.3 Service Inspection System
The person in charge of the security organization of the stationed unit or the designated service inspector is responsible for checking the duty of the security guards. The content of service inspection mainly focuses on security guards performing their duties. The problems found in the service inspection and the treatment results should be recorded, and important problems should be reported to the superior in time.
4.4.4 Service Registration System
Service registration shall be recorded by the personnel on duty. It mainly records the matters instructed, notified and assigned by superiors and the problems occurred and handled during the duty. Records must be clear and accurate, and shall not be altered at will, and kept properly.
4.5 job requirements
4.5. 1 Dress neatly, have civilized language, standardize gestures, stand at attention and be full of energy.
4.5.2 Memorize the rules and regulations of the doorman, entry and exit procedures, various documents, signs, vehicle numbers, etc. Client's unit.
4.5.3 Understand the environmental conditions and safety measures in the warning area.
4.5.4 Be familiar with and master the distribution, location and contact information of the internal institutions of this unit.
4.5.5 Be familiar with and master the internal staff of the client unit.
Verb (abbreviation for verb) guard service
5. 1 guardian service
5. 1. 1 Security guards protect the safety of customers by taking care of and guarding specific targets.
5. 1.2 Maintain the normal order of the warning area. Prevent irrelevant personnel from entering the warning zone in time.
5. 1.3 Do a good job in fire prevention, theft prevention, robbery prevention, explosion prevention, safety and disaster prevention.
5.2 Security Service Operating Procedures
Make a protection plan
5.2. 1. 1 According to the characteristics, scope and surrounding environment that may cause harm to the target, make a guard plan.
5.2. 1.2 The security plan shall be examined and approved by the client unit, and the security plans of key public security units and major events shall be examined and approved by the superior competent department.
5.2.2 Preparation before taking up the post?
Security guards who serve as guards should dress in accordance with the regulations and carry protective equipment approved by the public security organs. Carry walkie-talkies as needed. Register of supervised services.
5.2.3 Implementation of Security Service
5.2.3. 1 fixed post. Strictly check the personnel and vehicles entering and leaving the warning zone, maintain order and ensure the safety of the target.
5.2.3.2 Mobile Post. Patrol repeatedly to eliminate potential safety hazards in the warning area and maintain the safety of the target.
5.2.3.3 Observatory. Observe the situation in and around the warning area, report suspicious personnel and suspicious circumstances to the customer unit immediately, and take corresponding measures to ensure the safety of the target.
5.3 Disposal of emergency situations
5.3. 1 When irrelevant personnel want to enter the warning zone illegally, they should be discouraged; Those who do not listen to dissuasion should be resolutely stopped and promptly reported to the entrusting unit or relevant departments for handling.
5.3.2 In case of unlicensed vehicles, if you want to enter the warning zone, you should give a stop signal. If you break into the warning area without listening to the instructions, you should immediately report to the customer unit or relevant departments, and write down the characteristics such as vehicle type, brand and color.
5.3.3 If illegal infringement is found, measures shall be taken immediately to resolutely stop it, and the violator shall be handed over to the user or the public security organ. Do a good job of site protection.
5.3.4 In case of fire, explosion and other disasters and accidents, it shall report to the police immediately and notify the client unit in time. Take active measures to prevent the situation from expanding, assist in rescuing the injured, and do a good job in site protection.
5.4 Service system
According to the provisions of 4.4.
5.5 job requirements
5.5. 1 Security guards performing security tasks should be familiar with relevant systems and regulations, as well as procedures and certificates that allow them to enter and leave the security area.
5.5.2 Be familiar with the topography, landforms and facilities around the post, as well as the location, performance and usage of emergency equipment.
5.5.3 Remember the contact information with relevant departments and personnel.
5.5.4 Be familiar with the handling methods of general problems and emergencies, and report those that cannot be solved by yourself in time and accurately.
Intransitive verb patrol service
6. 1 patrol service content
6. 1. 1 security guards protect customers' safety by patrolling, inspecting and guarding specific areas, lots and targets.
6. 1.2 deter criminals by patrolling, and effectively prevent possible unlawful infringement on customers.
6. 1.3 If suspicious persons are found through patrol and are suspected of violating the law and committing crimes, they shall be handed over to relevant departments for legal treatment.
6. 1.4 corresponding measures should be taken to stop the ongoing illegal infringement, and the offenders should be handed over to the public security organs or relevant departments in time.
6. 1.5 Inspect, discover, report and eliminate all kinds of potential safety hazards in time. Prevent accidents such as fire and explosion or illegal infringement such as robbery and theft.
6. 1.6 In the process of patrol, the parties concerned, the public security organs or relevant departments shall be promptly reported to the illegal infringement cases or public security disasters that have occurred, and corresponding measures shall be taken to protect the scene.
6.2 Inspection Service Operating Procedures
6.2. 1 Make a patrol plan
6.2. 1. 1 According to the security service contract, formulate the patrol plan, determine the patrol personnel, patrol route and patrol mode, and control the key points and required equipment.
1) Determine the patrol area, location, and the type and quantity of required equipment according to the actual situation in the customer's unit.
2) Determine the patrol inspection and control route, patrol mode, patrol focus and patrol frequency. According to the topography, landforms, key parts and key targets of the patrol area.
3) Determine the disposal methods of various situations and formulate emergency disposal plans.
6.2. 1.2 The patrol plan shall be examined and approved by the client unit.
6.2.2 Preparation before patrol
Security guards on patrol should dress in accordance with the regulations and carry protective equipment approved by the public security organs. Carry communication and alarm equipment as required. Night patrol should carry lighting equipment. There is a register of patrol services.
6.2.3 Implementation of patrol
6.2.3. 1 Foot patrol is the basic form of security guards' patrol service, which mainly includes one-way patrol, round-trip patrol, cross patrol and circular patrol. It should be implemented according to specific conditions such as time, climate and terrain.
6.2.3.2 foot patrol should be carried out by more than two people; Patrol personnel should keep a distance that can make visual contact and support each other; Night patrol can use the agreed method as a contact signal.
6.2.3.3 security guards should carefully observe and closely monitor the suspicious situations found during the patrol. Depending on the situation, wait and follow to control in the line of sight. When necessary, ask the suspicious personnel and send them to the customer unit or relevant departments for handling in time.
6.2.3.4 security guards shall not affect the life and work of employees or residents of client units when patrolling.
6.2.3.5 should be vigilant and protect itself when patrolling at night.
6.3 Disposal of emergency situations
If any illegal infringement is found, it shall be reported to the subordinate units and users in time, and necessary measures shall be taken to stop it according to law, and the violator shall be handed over to the users or public security organs. On the way to prevent them from committing crimes, committing suicide or running away. In case of fire, explosion and other accidents, you should call the police immediately, and inform the client unit to take measures in time to prevent the situation from expanding. We should actively assist in rescuing the injured and do a good job in site protection.
6.4 service system
According to the provisions of 4.4.
6.5 job requirements
6.5. 1 Security guards performing patrol tasks should be familiar with relevant regulations and key targets in patrol areas. 6.5.2 Be familiar with the topography, landforms and facilities around the post, and be familiar with the location, performance and usage of emergency equipment.
6.5.3 Remember the contact information with relevant departments and personnel.
6.5.4 Be familiar with the handling methods of general problems and emergencies, and report those that cannot be solved by yourself in time and accurately.
Nine, crowd control services
9. 1 crowd control service content
9. 1. 1 security guards maintain public order in specific places, places and parts, and protect the safety of key targets and large-scale activities through crowd guidance and control.
9. 1.2 through duty, deter criminals and make them give up their attempts to disrupt key targets and related activities.
9. 1.3 On duty, check certificates and personal belongings, divert people and maintain order at the scene.
9. 1.4 on duty, keep alert to the key parts and targets on site, and maintain the safety of key parts and targets.
9. 1.5 on duty, take corresponding measures to stop the ongoing nuisance and influence behavior, and hand over the offenders to the public security organs or relevant departments for handling.
9. 1.6 Inspect, discover, report and eliminate all kinds of potential safety hazards in time. Prevent accidents such as fire, explosion, crushing and trampling, or illegal infringement such as smashing and looting.
9. 1.7 In case of illegal infringement or public security disasters, it shall report to the public security organ or relevant departments in time and protect the scene.
9.2 crowd control service operation procedures
9.2. 1 Formulate crowd control plan
According to the security service contract, understand the basic situation of specific crowd activities, formulate crowd control work plans and emergency plans, and determine the personnel who maintain public order and their specific distribution, service methods, post responsibility system, liaison and cooperation measures, on-site inspections, safety inspections, organization and command, and response measures after various emergencies.
9.2.2 Implementation of crowd control tasks
9.2.2. 1 Reasonably arrange security service forces, define tasks and division of labor, and implement post responsibilities.
According to the requirements of the contract, 9.2.2.2 conducted a comprehensive inspection on the site to eliminate potential safety hazards in time.
9.2.2.3 has stepped up its vigilance against key parts and targets to prevent irrelevant personnel from entering or approaching.
9.2.2.4 has strengthened the management of court order. Security guards patrol the venue and stop any misconduct in time. Dredge the crowd and avoid crowding.
9.3 Disposal of emergency situations
If there is illegal infringement, it should be stopped quickly, and the wrongdoer should be handed over to the security department or public security organ of the user unit. In case of fire, explosion and other safety accidents, an alarm should be given immediately, and corresponding measures should be taken to evacuate people according to the requirements of the emergency plan to prevent the situation from expanding. When actively assisting in rescuing the injured, do a good job in site protection.
9.4 service system
According to the provisions of 4.4.
9.5 job requirements
9.5. 1 Master the knowledge and skills of crowd control tasks, and understand the crowd control scheme, content and requirements.
9.5.2 Understand the key parts and targets, master the implementation procedures of emergency plans, find reports in time, and eliminate all kinds of hidden dangers.
9.5.3 In case of illegal infringement or public security disaster, report to the public security organ or relevant department in time and protect the site.
9.5.4 Remember the contact information with the personnel of relevant departments.
X. Technical preventive services
10. 1 technical prevention service content
10. 1. 1 security guards use scientific and technological means and equipment to design, install and maintain all kinds of alarm equipment for the areas and targets designated by customers, and provide alarm reception, early warning and other related technical defense services to ensure customer safety.
10. 1.2 protects the client unit from illegal infringement.
10. 1.3 After receiving the alarm information from customers accessing the network, they should immediately rush to the site for pre-disposal.
10. 1.4 Take measures to stop the ongoing illegal infringement, and report to the public security organ at the same time. Violators will be immediately handed over to the public security organ for handling.
10. 1.5 false alarms should be eliminated soon.
10.10.6 for the technical defense equipment of networked alarm customers, it is necessary to check and maintain it regularly to prevent equipment failure.
10. 1.7 the design and installation of security equipment shall be carried out in strict accordance with relevant technical specifications and standards.
10.10.8 timely handle the customer's suggestions on maintaining technical defense equipment, moving machines and modifying technical defense design scheme.
10.2 technical preventive service operating procedures
Make a service plan
10.2. 1. 1 According to the customer's requirements, formulate the technical defense service plan, including the project design and construction, and the police handling plan. Where an administrative license is needed, it shall be handled in accordance with the relevant provisions.
1) Work out the engineering design scheme, and according to the actual situation of the client unit, work out the design scheme of technical defense facilities, including the position design of various alarm probes, line connection design, monitoring platform design, etc. , and report to the contracting unit and relevant departments for approval.
2) Make the project construction plan. Before the construction of security engineering, the construction plan should be made according to the relevant provisions of security management and the needs of customers, and the project schedule requirements should be defined. ?
3) Formulate a police disposal plan. For customers who call the police online, an alarm disposal plan should be made according to the customer's geographical location, prevention parts and the installation position of the alarm probe, so as to ensure that security guards can be quickly mobilized to the scene for disposal after the alarm occurs.
10.2.10.2 The project design, construction and police plan shall be examined and approved by the entrusting unit and relevant departments. Where an administrative license is needed, it shall be reported to the relevant competent department for examination and approval.
10.2.2 implementation of technical defense service
10.2.2.l before providing technical preventive services to customers, engineers and technicians should go deep into the site to understand the customer's needs, formulate a design plan, and report it to the customer unit and relevant competent departments for approval.
10.2.2.2 Before installing equipment for customers, according to the actual situation of the customer's unit, draw the construction site map and formulate the construction plan. 10.2.2.3 carry out the construction as planned, and the plan shall not be changed at will.
10.2.2.4 After the project is completed, it shall be accepted according to relevant regulations or contract stipulations.
10.2.2.5 after the acceptance of the project, professional and technical personnel shall provide daily maintenance training and operation training for the technical defense equipment to customers.
10.2.2.6 professional and technical personnel shall regularly conduct technical inspections on the technical defense equipment of networked alarm customers, including equipment maintenance, equipment maintenance and soliciting customers' opinions.
10.2.2.7 After receiving the alarm information from customers accessing the network, they should immediately rush to the site for disposal.
1) Stop the illegal infringement and hand over the wrongdoer to the public security organ.
2) Assist in rescuing the injured, and do a good job of site protection at the same time.
3) Find out the cause of false alarm, and eliminate or notify professional technicians to repair it.
XI。 Safety consulting service
1 1. 1 safety consulting service
11.1.1Provide operational answers for customers by accepting inquiries.
1 1. 1.2 Collect relevant clues and evidence through investigation activities to provide effective security services for customers.
1 1. 1.3 Protect the business secrets and personal privacy of customers.
1 1. 1.4 Through investigation and evaluation, the reliability and feasibility of customers' safety status are evaluated, and corresponding design schemes, safety funds and facilities standards are provided.
1 1. 1.5 activities within the scope permitted by law.
1 1.2 safety consulting service operating procedures
1 1.2. 1 Take a consultation to learn more about the time, place and relevant personnel of the customer's inquiry.
1 1.2.2 Conduct investigation, find and analyze the background and clues related to consultation, and study and collect relevant technical materials and necessary physical evidence, documentary evidence and witness testimony.
1 1.2.3 Through on-site professional investigation and collection of customer safety precautions, comprehensively analyze and evaluate the safety precautions entrusted by customers, and put forward reliable and feasible operational countermeasures.
1 1.2.4 According to customer's requirements, conduct safety analysis and evaluation on matters entrusted by customers, and provide comprehensive, reliable and feasible safety precautions.
1 1.2.5 according to the current laws and regulations, combined with the actual consultation, reply to the customer.
1 1.3 service system
1 1.3. 1 request and report system. In case of emergency and major problems, it is necessary to report to subordinate companies in a timely, specific and accurate manner, communicate with customers in a timely manner, feed back the disposal results in a timely manner, and make detailed records.
1 1.3.2 service registration system. Consultation and other matters accepted during duty should be registered. Records must be clear and accurate, and shall not be altered at will, and kept properly.
1 1.4 Job Requirements
1 1.4. 1 Proficient in knowledge and skills related to safety precautions, with working experience in political and legal organs or practical experience in safety work.
1 1.4.2 Familiar with relevant laws and regulations.
1 1.4.3 memorize the contact information with relevant departments and personnel.