As sales consultants, we should always keep a clear understanding. As long as it is a customer with real intention to buy a house, he will never miss any favorable information that can help him make a decision to buy a house. Here are some tips for calling to recommend a house, hoping to help everyone!
Be fully prepared before making a phone call.
take notes
Before making a phone call, prepare a pen and paper, record every order chase, and lay the foundation for subsequent transactions.
Be prepared for feedback or communication before making a phone call.
Seller: the seller's psychological bottom price, payment method, and whether to approve the loan. In addition, understanding the temper and personality of some homeowners is more conducive to establishing a closer relationship with them.
Buyer: Prepare two sets of qualified housing materials (preferably with obvious differences), and ask the customer about the time of viewing the house, the customer's ability to pay, whether to borrow money, whether to make a decision, etc.
Prepare polite expressions before calling.
It reflects the professional service level of brokers and is more convenient for us to communicate with customers. Generally there are:? I'm Xiao Li from xx store of xx company. Excuse me. Can you talk now? Such kind words. Customers mainly choose sincere and satisfactory service.
How to vividly reflect the value of housing when recommending housing
comparative law
To use comparative method to reflect the value of housing, only through comparison can we analyze the selling points and advantages of housing.
Describe the house and surrounding environment, etc.
When you make a phone call, you should not only introduce the house, but also introduce the surrounding environment of the residential area where the house is located, the surrounding facilities, schools, hospitals, shopping places and other living facilities, so that the house can be three-dimensional and more conducive to arousing customers' interest in seeing the house.
Reflect the uniqueness of the recommended housing.
Find the selling point of the housing, indicating that the supply of high-quality housing is in short supply, and there should be no problem for customers to see the house.
How to better communicate with customers on the phone?
Praise customers
Everyone likes to be praised by others. After being praised, customers must be very happy, which helps us guide customers and further communicate.
stop
Speak slowly. Give customers a break after each sentence. When you finish it in one breath, the effect is very poor, because the customer can't remember what we are talking about at all.
Listen carefully
If we are interrupted by the customer when explaining to the customer, it means that the customer is very interested in our topic. At this time, we should listen carefully to understand the real thoughts of customers and lay the foundation for our subsequent transactions.
Repeat what the other person said.
Appropriate' repetition' of some very important words from customers will easily create a sense of * * * with customers on the one hand, and ensure the accuracy and authenticity of important information on the other.
Repeat his name.
The feeling of being valued is what every customer wants and must be repeated appropriately. It's usually best to shout at a lady? Sister s? , the older shout? Aunt s? , the man shouted? Brother s? , the older shout? Uncle s? In order to close the distance with customers.
Sympathize with others
The trust of customers depends on everyone's sincerity. Therefore, we should treat our customers sincerely and consider their problems from the customer's point of view, so that customers will trust you and be willing to deal with you. In the end, he will be willing to buy a house or sell a house with you to achieve our final sales result.
;