Mengbao Card Handling Frequently Asked Questions
1. How long will it take to complete the audit? How soon can I receive the card?
Customized cards need to be reviewed, made and mailed, which takes a long time to process. Customers can generally receive the card within 20 working days. Holidays may be extended due to express delivery.
Second, can it only be handled for children under 16? How to fill in cardholder information?
Both children and guardians can apply. Fill in the information of who opened the account, and fill in the information of the child when opening the card for the child; Parents open their parents' cards and fill them out.
3. How to activate the online application of Mengwa Card or Mengchong Card?
Please bring your ID card and card to any ICBC outlet for activation. If I am under the age of 16, I need my guardian to bring my child's and guardian's ID card and household registration book (birth certificate) to any ICBC outlet for handling.
4. How to modify the picture after the payment application is submitted successfully?
The picture cannot be modified after the application is submitted. Please check it carefully before submitting.
I have paid the fee, but the photo failed to pass the examination. Can I get a refund?
Of course. If the uploaded photos are not approved, they will not be processed. You can initiate a refund on your own initiative or wait for an automatic refund through the function of "Smart Finance-Apply for Savings Card-Query Processing Progress". If the order is not resubmitted within 30 days after being returned and modified, we will automatically refund the fee for you and refund the money in the same way within 7 working days.
6. Exit unexpectedly before uploading photos. How to upload them again?
You can enter the application page again through the function of "Smart Finance-Apply for Savings Card-Query Processing Progress" in the official account menu of "China Industrial and Commercial Bank Customer Service" WeChat.
7. Can I apply for a cute baby card or a cute pet card with an ICBC savings card?
As long as there are no more than 4 physical savings cards in your name, you can apply. If you already have a Class I savings card, you need to apply for a Class II card.
8. I have an ICBC savings card in my name. Can I change my old card to a custom card face without changing the number?
Not currently supported.
9. Do you charge for Mengwa Card and Mengchong Card? Is there an annual fee?
The cost of cute baby card and cute pet card is 100 yuan/card. The annual fee is the same as ordinary savings card.