"12348" is a special telephone for legal consultation of municipal, district and county judicial bureaus and legal aid centers for the public. Accept legal advice from the masses, cooperate with the mediation of civil disputes, timely reflect the information of people's legal needs, guide and accept legal aid applications, and safeguard the legitimate rights and interests of poor and vulnerable parties, judicial justice and social stability.
12348 telephone function
1. Improve the networking system and informatization construction of "12348" legal service platform, strengthen coordination and communication, realize information exchange and work interaction, better realize the connection of "12348" for help, legal aid, judicial assistance and administrative law enforcement, and ensure the actual effect of work.
2. Intensify publicity, innovate forms of publicity, improve the social awareness rate of "12348" legal service line, increase the number of "12348" telephones in districts and cities, and create favorable conditions for creating a harmonious and stable social atmosphere.
3. Further improve the service attitude and improve the service quality of the dedicated line. Because of the wide coverage of the dedicated line, consultants often act excessively, which puts higher demands on the political and professional quality of telephone personnel. Therefore, it is necessary to further strengthen their own quality, standardize service terms, improve service level, and make the "12348" dedicated line a people's livelihood legal service dedicated line.
Refer to the above? People's Daily Online _ Anhui 12348 Hotline: The telephone traffic devoted to legal consultation services has reached 28,000.