In online psychological counseling, we often reply to such content:? Because your question is complicated, you need to face-to-face for further consultation? , or? Suggest that you go to a professional psychological hospital or institution for further diagnosis and treatment? . Isn't this irresponsible or intentional by the counselor? Fishing? You spend money on counseling? Heart attack? Different from the treatment of general physical diseases, our treatment is intangible and special. These answers reflect the limitations of online psychological counseling, that is, it is suitable for general, specific and mild psychological problems, and really serious psychological problems, even personality disorders and neurosis, can not be solved by just a few pieces of information.
For example, the common forms of mass network psychological counseling, online mail, QQ conversation (text, voice) and so on. Generally speaking, online email communication is basically one-off, which helps to solve simple psychological confusion or vent emotions, but it has little effect on really treating psychological problems; Through the chat tools such as QQ, because it is a long-term peer-to-peer communication, more information can be obtained, and the inner feelings of the consultant can be grasped from words or conversations, so as to understand and guide the other party to solve psychological problems.
Online consultation provides a platform for clients to make professional diagnosis and choose psychological counselors. Through the response of professional psychological counselors, the parties can initially understand their own problems and severity, and make choices according to their actual situation and trust in psychological counselors, so as to carry out the next psychological treatment.
Completely public welfare? Easily unbalanced
As we all know, the key to any form of consultation lies in whether the person seeking help has a strong will and is willing to cooperate. Help seekers who want to change and improve need to change themselves from the heart and according to real needs. Consultants in consultation should analyze themselves seriously and persistently, find their own contradictions and erase them.
If the consultation is free, it will be a strong but uncertain motivation for the help seekers, on the other hand, it will be free consultation; On the one hand, it is a state with high requirements for inner openness, on the other hand, it is a consulting environment that is easily disturbed.
For the consultant, on the one hand, it is a helper to ask questions at will, on the other hand, it is eager to follow the consultation requirements step by step; On the one hand, it is a helper who leaves after asking, and asks for help when he meets someone. On the other hand, it is a consultant who constantly consumes energy and can't get energy supplement.
Negotiation itself is a process of seeking balance, and? Public welfare? However, this balance was broken. How can the consultation effect be balanced? In fact, for the help-seeker, perhaps the ability to pay for consultation itself shows his attitude of importance!
Consulting settings are very important!
In order to better carry out online public consultation, the following two points? Settings? It must be noted that:
First, preparation before consultation. In order to achieve a balance in the consultation, the seeker needs some unreserved preparations, such as detailed introduction of the consultation content, complete personal introduction, enough patience and the ability to bear enough self-exposure. The selection of public welfare counselors must be enthusiastic, their professional skills are recognized by online groups, they know how to perceive and have the ability to change flexibly.
The second point is the reception of the first visit. Before consulting, we should quickly and accurately judge the matching degree of the relationship between consulting and interview. Can't? Forced hard? , also won't? See the topic? Seek cases that suit you and are suitable for consultation.
Need to build enough trust circle.
Network is a space for two people, a space for two strangers! How to make two strangers establish a consultation and visit relationship in the fastest time must rely on the particularity of cyberspace, that is, the network trust circle.
Help-seekers and counselors are best on the same network platform, which can give help-seekers a sense of security and trust, and also give counselors a sense of security and energy support. In such a circle of trust, there must be the supervision of the network platform, the feedback and tracking of the network group, and the case sharing and growth of the network team.
Establish a sustainable development environment
After proper consultation, the help-seekers will have room to think, prepare for psychological consultation again, or share their troubles and worries openly with the help of the online platform before consultation. The network platform will also provide support and energy, and provide a warm and comfortable growth environment for those seeking help. At the same time, the consultant and the supervisor team will provide oral guidance and encouragement. Help-seekers constantly dissect themselves in this network environment, get to know themselves better through other people in the team, and gradually improve their behavior and cognition.
Know how to refuse and know how to grow.
Of course, for non-profit network psychological counselors, their help is not always there. They also need rest and self-reflection, and they need to know how to exclude those consulting cases that do not belong to them.
After providing consultation, they will also supervise their peers on the network platform, awaken their feelings and experiences at all times during the consultation process, and improve their inherent thinking and ideas while sharing. Awakening online and offline at all times and constantly improving yourself will make you more substantial and professional as a psychological counselor.
There is no doubt that online psychological counseling is the most convenient and difficult way to consult. It is a platform and a means, which can help customers find problems correctly and seek more reasonable solutions quickly and conveniently. However, when the psychological counseling industry is still faltering, online public welfare psychological counseling needs to be continuously improved, more flexible and effective, which is a good channel to promote the rapid growth of psychological counseling and needs attention!
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