-Manage and supervise the daily work of the whole guest room floor according to the working procedures and systems of the hotel and the department-Arrange staff shifts and vacations, keep employee vacation records, arrange and transfer personnel according to the reception tasks-Supervise and evaluate the performance of floor foreman and employees, with clear rewards and punishments-Handle interpersonal relationships fairly and reasonably. Encourage staff morale-assist the housekeeping manager to plan and arrange the training of staff's business operation skills and procedures and hotel rules and regulations-check the hygiene of public areas on the floors and keep them in good condition-check all VIP rooms and long-term houses, record and meet the special requirements and taboos of VIP and long-term guests-check at least 20% of the total rooms every day and make records to ensure the cleanliness of the rooms, the standard of goods placement and the normal operation of equipment. -Assist the manager to handle guest complaints, visit guests regularly, and record lost or damaged items. ...
Hope to adopt. Thank you.