Just by looking at the name, we can know that this hotline is specially used to supervise the service of 10086. This is the hotline set up by the mobile company to supervise 10086 service. If you are not satisfied with the service of 10086, you can call 10080 to complain, and 10080 will handle it professionally.
Ii. 12300 China Ministry of industry and information technology service telephone.
If the consumer has a problem with the handling method of the mobile company and can't solve it by calling 10086, he can call 12300 to lodge a complaint. It should be noted that the relevant materials should be prepared before the appeal, otherwise the appeal will fail, because this is a very professional appeal method, which needs to be approved at different levels before it can be passed. At the same time, this way of appeal is also very fast.
Ministry of Industry and Information Technology Appeal Conditions
Although it is the most effective way to make a complaint directly in the Ministry of Industry and Information Technology, according to the complaint notice given by the Ministry of Industry and Information Technology, the complaint must meet the following conditions:
1. The complainant is a party directly interested in the complaint;
2. There is a clear appellee;
3. There are specific appeal requests and factual basis;
4. Have complained to the appellee, and are not satisfied with the handling result or have not responded within 15 days.
Three. 123 15 consumer complaint hotline
If your legitimate rights and interests can't be guaranteed or you have poor quality products, you can call 10086 for consultation first. If you can't solve it, you can call 123 15 to defend your rights, which can help you solve the dispute and get your legitimate rights and interests back. This method also needs to provide some information and detailed procedures, so we should prepare relevant materials in advance.