In the ever-changing modern society, various job responsibilities appear frequently. Job responsibilities can clarify what everyone's job responsibilities are, what kind of work they should undertake, what kind of responsibilities they should undertake, how to do better, what they should not do, and so on. You have no idea when you draw up your job responsibilities? The following are the job responsibilities of the cashier in the mall that I collected and sorted out. Welcome everyone to learn from them, I hope it will help you.
Responsibilities of cashier in shopping mall 1 1. Abide by the rules and regulations of the mall and obey the work arrangement of the supervisor.
2. Standardize skilled operation to ensure the normal cashier work.
3. Keep the cashier's supporting items and documents.
4. Receive every customer in a civilized manner, pay for singing and pay for short compensation.
5. Don't leave your post or do things unrelated to your job.
6. Don't change classes or channels without authorization.
7. Work privately, misappropriate public funds, exchange foreign currency privately or take business funds out of the venue.
8, fill in the "payment form" and "stored value card registration form" and other documents.
9. If the cash register is found to be out of order or problems that cannot be solved by itself, it should be reported to the cashier supervisor in time.
10. If you leave your post with the approval of the cashier supervisor, you should restore the cash register to the state of "Please enter the password", remove the machine key, lock the drawer, and hang the sign of "Please wait" at the cashier.
1 1. Go through the handover procedures and pay the operating expenses in full according to the "payment form".
12, do a good job of sanitation around the cashier.
13, put forward reasonable suggestions or opinions to the cashier supervisor.
Before business:
1. Go to the designated place to collect the reserve fund, sign the register, and fully exchange it.
2. After arriving at the cashier, turn on the main switch, turn on the UPS power supply, display screen and host in turn, enter the password, enter the sales state, check whether the operation number is correct, open the cash box and put in the reserve fund.
Check the bank card machine at the cashier.
4. Check carefully whether the cash register, code reader and decoder are normal, and report to the supervisor immediately if there is any abnormality.
5. Place the supplies needed for business, check whether they are complete, and check whether the shopping bag inventory is sufficient.
In the commercial field:
6. Organize relevant leaflets and prepare for business.
7. Before customers come to the cashier, the cashier should receive them in time.
8. When inputting commodities into the machine, it is required to carefully check whether the price of bar code jade of each commodity is correct and whether the case is consistent.
9. In case of computer failure in business and unable to handle it by itself, immediately notify the computer department.
10, all returns shall be carried out by company > to the letter.
1 1, skillfully classify and bag customers, and remind customers of fragile items in time. Take the initiative to hand over the change and computer receipt to the customer after the transaction is completed.
12, stored-value card settlement should pay attention to:
(1) After swiping the card, check whether the card number is consistent with the card number on the screen, read the balance to the customer, and then check the printed card number after confirmation.
(2) When the balance of the stored value card is insufficient, it must be recovered after work and handed over to the cashier supervisor.
(3) When the lost stored-value card is received, it must be handed over to relevant departments for assistance and reported to the supervisor or manager at the same time.
13, attention should be paid to:
(1) The attendant explained to the customer, "Sorry, we are going to get off work, please wait a moment." Quickly put away business funds, cards, etc. Enter the wallet, exit your password, the successor enters his password, and check the operator number and go to the cashier immediately.
(2) Check all the bank card machines, and sort and bind all the documents.
(3) Check and hand over all office supplies at the cashier.
After work:
14, take petty cash, operating expenses and various documents to the designated place to fill out the form. If the collection exceeds a certain amount, it should be handed over to the financial department in time.
15. Keep the reserve fund according to the amount stipulated by the company.
16, the cashier should fill in the cash payment form in the prescribed format, and the handwriting should be neat and clear, and shall not be altered.
17. Take the cash payment slip, petty cash and operating expenses to the designated place and give them to the supervisor for signature. The cashier put the petty cash into the safe in an orderly way and signed the register.
18. The night cashier can only quit the working state after all the customers leave, and then shut down according to the regulations, lock the cashier's special seal and office supplies, hand over the keys and cover the hood.
Job responsibilities of cashier in shopping mall 2 1. Be familiar with the company's service policy, answer customers' inquiries enthusiastically and handle simple opinions.
2. Standardize the operation of cashier equipment, improve cashier skills, pay attention to safety and beware of counterfeit banknotes.
3. Make relevant preparations before business.
4. Keep the cashier area clean and tidy during the business period, clean the shopping basket and tidy up the small shelves in front of the cashier.
5. Keep a good attitude when you don't check out, pay attention to the situation inside and outside the mall, and handle or report the problems in time.
6. Memorize the relevant information of the layout and promotional materials of the mall, guide customers to abide by the relevant regulations of the mall, and actively notify relevant department personnel for handling if the product specifications, product names and article numbers are found to be unqualified.
7. Count petty cash after work, timely count operating expenses, and tidy up the environment of the cashier area.
The cashier's job responsibilities in the mall are 3 1, and the expense settlement and customer return procedures are completed;
2. Keep the cashier equipment, cash and various documents properly;
3. Summarize receipts and invoices, fill in relevant reports in a standardized way and hand them over;
4, understand the company's various operations and promotional activities, answer customer inquiries;
5, complete other work assigned by the leadership.
Responsibilities of cashier in shopping mall 4 1. Abide by the rules and regulations of the mall and obey the work arrangement of the supervisor;
2, standardized operation, skilled, to ensure the normal operation of cashier work;
3. Keep the cashier's supporting articles and documents well;
4. receive every customer in a civilized way, pay for singing and pay for short compensation;
5. Sort out all kinds of daily documents, make statistics and hand them over to the chief cashier;
6. Fill in various payment documents;
7, in case of cash register failure should promptly report to the cashier foreman.
Responsibilities of cashier in shopping mall 5 1. Responsible for the unified cashier work in the mall, and the cash must be counted face to face;
2。 Identify counterfeit banknotes and confiscate them;
3。 Be responsible for the collection of merchants' electricity charges, document purchase fees and other expenses, and hand over the collected cash to the market cashier in time every day;
4。 Responsible for registering the accounts of various fees charged by merchants to ensure that the accounts are consistent;
5。 Answer the telephone at the front desk at any time, receive the customer's consultation seriously and enthusiastically, and guide the customer enthusiastically;
6。 Do a good job in reviewing sales orders of various planned marketing activities in shopping malls, such as cash prize distribution and promotion instructions;
7。 Complete other tasks assigned by superior leaders.
Responsibilities of cashier in shopping mall 6 1. Abide by the rules and regulations of the mall, carry out cashier work under the guidance of the foreman, and make the cashier standardized and orderly;
2. Be responsible for all the preparations before business to ensure the normal cashier work;
3. Be responsible for carefully verifying the authenticity of all kinds of banknotes, collecting customers' consumption money in time and quickly, accurately printing and filling out relevant documents, and ensuring the safety of cashier's money and company property;
4. Pay for singing, receive every customer in a civilized way, and effectively improve the quality of service;
5. Carefully check the payment for goods, bills and materials, complete the handover procedures, and pay the business amount in full according to the "turnover";
6, responsible for checking the use of cash registers, calculators, money detectors and other equipment, and do a good job of cleaning and maintenance;
7. Complete other tasks assigned by the superior, put forward reasonable suggestions or opinions to the cashier foreman, and constantly optimize the cashier specifications.
Job responsibilities of cashier in shopping mall 7 1. You need to wear work uniforms and practice cards when you go to work.
2, strictly abide by the rules and regulations, don't be late, leave early, midway slip, something need to ask for leave to the cabinet head on duty.
Personal belongings are not allowed to enter the mall at work, and are not allowed to be stored at the service desk.
4. Don't go out for breakfast or do other things unrelated to work after entering the working state.
5. Don't chat, chew betel nuts, eat, drink or buy things at work.
6. Stand up straight when you go to work, don't lean on shelves and counters, and don't put your hands in your pockets, hold your chest with your hands, and sit on the goods.
7. You must sing, receive and pay in Mandarin, with a loud and clear voice and warm service. The word "please" begins with "thank you" and ends with "thank you"
8. No matter whether the customer is right or wrong, it is forbidden to quarrel with the customer. If customers complain because of poor service attitude, it will be handled by the department store operation guidance group.
9. When there is little traffic, ask to help customers carry bags.
10, it is forbidden to count the transaction amount with pen.
1 1. If the customer's amount is wrongly received, it must be handed over to the person in charge of the duty counter, and it is forbidden to refund the customer without permission.
12, unconditionally obey the work arrangement of the shift supervisor. Don't disclose the boarding password of the cash register to others.
13, shifts and night shifts must be handed over to the shift supervisor. Don't query the business situation backwards, and the error of each shift's business quota shall not exceed 1 yuan.
14, responsible for the health work of cashier and cashier every day.
15. If customers queue for a long time, they are not allowed to stay for dinner.
16, those who are active and outstanding in their work can be rewarded according to the situation.
17, the supervisor of this working system is the head of the shopping mall operation guidance group and the duty counter.
Responsibilities of cashier in shopping mall 8 1. Maintain a high standard of customer service at all times and take this standard as a guide.
2。 Complete all preparations related to cashier before opening the store, provide customers with high-quality and fast checkout service, handle and reflect the special situation of cashier in time, and ensure the accuracy of each transaction.
3。 Pay attention to customers who leave the cashier line and establish a sense of risk prevention.
4。 Accurately count the business income received on the same day and hand it over to the vault (cash, credit card, stored value card, gift certificate, etc. ).
5。 Greet customers, provide shopping guide services, distribute brochures, remind customers to bring their own goods, stick their own labels, consciously abide by the relevant regulations of the store, and count the passenger flow. Remind customers not to leave the mall through the entrance, and return the goods if suspicious people are found.
6。 Issue related invoices (VAT invoices and general invoices) according to the company's financial regulations, and issue and manage gifts.
7。 Issue promotional gift certificates according to the company's promotion regulations and keep corresponding records.
8。 Carefully check the goods, prevent the losses caused by cross-shipment and exchange of goods, and properly keep the petty cash and business funds in the silver box.
9。 Timely feedback the problems and difficulties in practical work.
Job responsibilities of cashier in shopping mall 9 1. Responsible for the safe, accurate and timely receipt and payment of business funds during the shift;
2。 Responsible for sorting out the collected cash, debit cards and shopping vouchers and handing them in according to regulations;
3。 Responsible for keeping the relevant cashier documents and vouchers, and cooperate with the cashier's fund counting and checking;
4。 Cooperate with the marketing department of the mall to explain the promotion activities;
5。 Cooperate with other work assigned by the mall;
Responsibilities of cashier in shopping mall 10 I. Directly affiliated department: cashier department.
Second, the immediate superior: the head of the cashier department.
Three. Scope of application: cashier, cash room staff and front desk staff.
Four, job responsibilities:
1. Collect money quickly and accurately.
2. Provide good service to customers and answer their inquiries.
3. Strictly abide by the principles of singing, singing and paying.
4. Maintain company property (cash register, money detector, cash register, computer, etc.). )
5. Be responsible for cleaning the front desk in the cashier area.
Verb (the abbreviation of verb) mainly works:
1, to ensure the standardization of cashier action and improve the speed and accuracy of cashier.
2. Pay the sales amount in time and report the difference in time.
3. Ensure the cleanliness of the front desk area.
4. Confidentiality of commercial information
5. Collection, storage and delivery of various bills and documents
6. Ensure the safety of the vault and cash.
7. Ensure sufficient petty cash.
8. Make sure that every item purchased by customers has been checked out, and never leave anything out.
9, timely replacement, to avoid affecting the normal cashier, and record the problems of goods.
10, identify counterfeit banknotes.
1 1. Strictly observe polite expressions.
12, standardized degaussing to avoid conflict with customers.
Six, auxiliary work:
1, assist customer service.
2. Assist the front desk in inventory, tally and replenishment.
3. Be vigilant and guard against theft.
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