First of all, we need to explain to our customers what a soft fault is. Soft fault refers to the fault caused by software error, false alarm of sensor and short-term electrical interference of control system. This failure may recover itself after the device is restarted or some operations are performed.
In view of the soft fault of KONE elevator, we can communicate with customers like this:
1. Honest notification: First of all, tell the customer honestly that the fault is a soft fault, not a hardware problem, so it will not affect the safe operation of the elevator.
2. Explain the reason: It can be explained that the soft fault may be caused by software error, sensor false alarm or short-term electrical interference of the control system.
3. Solution: If the elevator has similar problems again, you can try to restart the elevator or check whether the relevant software and settings are correct. And regularly maintain and check the elevator to ensure its normal operation.
4. Keep in touch: If customers have any questions about the elevator or need further help, they can contact you or the technical support team of Kone Elevator at any time.
In short, we should fully understand customers' concerns, patiently and meticulously answer customers' questions, and let customers use the elevator with confidence.