Conditions that experts need to meet
1. Experts should consult local hospitals with credible medical experts.
2. Have corresponding remote consultation equipment.
3. The bandwidth of the network cable connected to the equipment shall meet the minimum standard required by negotiation (take Pengbo Jiaxun Company as an example, at least 4M independent network cable).
4. There is a person who is responsible for the appointment of experts and the download of documents to prepare for remote consultation.
Conditions that local hospitals need to meet.
1. There is a special place for remote consultation.
2. Have corresponding remote consultation equipment.
3. Consultation should be accompanied by a doctor. Because during the consultation, the patient's condition description will be heard, and experts will also speak some corresponding medical terms and make some suggestions on treatment methods, so there should be accompanying doctors to communicate with experts during the consultation.
4. Can provide accurate test data. In consultation, experts need to diagnose patients according to the corresponding examination reports, so local hospitals should be able to provide accurate examination reports.
5. The bandwidth of the network cable connected to the equipment shall meet the minimum standards required for negotiation.
After the introduction of remote consultation service in China, some hospitals have carried out remote consultation service under the conditions of lack of conditions, rich experience and immature technology. Some hospitals make inaccurate diagnosis and inappropriate treatment plans for patients only by a phone call or a letter from patients without fully and accurately grasping the patient's condition. So, what kind of hospital can carry out remote consultation service?
A, hospital hardware construction requirements 1. Hospitals should have detailed, fixed and eye-catching addresses and postal codes to ensure that letters between doctors and patients can be received quickly and safely. This has two meanings: fast: the faster the time, the more timely the diagnosis, and the more you can seize the opportunity of treatment, thus reducing the difficulty and cost of treatment. Security: It can ensure the safe reception of letters. If the patient's letter is lost in the mail, all kinds of tests and lists contained in it will also be lost. If the doctor's reply is lost, the detailed consultation results such as diagnosis opinions, treatment plans and daily precautions will also be lost, causing immeasurable losses to patients.
This often happens in informal hospitals and remote private hospitals. Therefore, it is best to carry out remote consultation in a hospital that has been established for more than 7 years, has a certain popularity in the local area and even the whole country, and has a certain specialty.
2. The hospital must have a number of direct dial telephones, fax machines and e-mail boxes specially used for remote consultation to meet the needs of various communication methods for remote consultation. At the same time, the telephone number entered by the patient should be strictly separated from the telephone number of the staff asking about the patient's condition and returning visit.
Second, the hospital software construction requirements
The hospital should have a special remote consultation office, and its functional departments include: information receiving department, information sorting department, information shunting department, consultation expert group, consultation record department, consultation file department, consultation sending department and consultation return visit department. The main functions of each department are as follows:
Information receiving department: responsible for receiving and recording patients' telephone calls, letters, faxes, emails and other information.
Information sorting department: responsible for sorting out the information of the receiving department according to the requirements of disease type, severity and information category.
Information release department: responsible for transmitting the information of the sorting department to the corresponding consultation expert group according to the disease type, severity and information category.
Consultation expert group: composed of senior experts in corresponding diseases, it is mainly responsible for consulting the patient's condition, formulating consultation results such as consultation diagnosis, treatment plan, detailed medication, and daily precautions of patients.
Consultation record department: responsible for recording the consultation results of experts in detail. After the consultation results are recorded, they shall be reviewed and signed by the consultation experts and consultation assistants. Consultation records are generally made in triplicate and submitted to the consultation archives department, consultation sending department and consultation return visit department.
Consulting Archives Department: responsible for sorting out and filing the consulting results of the consulting records department.
Consultation sending department: responsible for accurately sending the consultation results of the consultation recording department to relevant patients, or notifying patients by fax or e-mail.
Consultation review department: responsible for supervising the timely sending of consultation records by the consultation sending department, and reviewing whether the patient has received the consultation records 10 days after the letter, fax and e-mail are sent out, so as to ensure that the patient receives the consultation results and explain what the patient does not understand about the consultation results.