1, school crisis prevention and preparation stage. Including the formation of crisis management team, school risk assessment, school prevention management, school early warning management, crisis ability training and so on. The purpose of crisis management is "to spend a small amount of money on prevention, not to spend a lot of money on treatment".
2. The reaction stage of school crisis. It means that the four systems of school crisis decision-making, consultation, operation and information work together on the basis of effective communication, collect information through investigation, formulate and implement crisis treatment plans, isolate crises, disperse and resolve crises, and eliminate crisis consequences. The school crisis response stage is the core of school crisis management.
3. The recovery and evaluation stage after the school crisis. It means that after the crisis is solved, the school makes a crisis recovery plan to recover the psychological impact of the crisis on people, evaluates the effect of crisis management, and applies the evaluation results of crisis management to management practice.
Causes of school crisis
Changes in the internal environment, such as accidents related to management, teaching or learning, including student suicide, sudden changes in administrative personnel and sudden changes in management mode, will directly affect the operation of the school; On the other hand, external political, economic and social changes will directly or indirectly threaten the success or failure of school development.
Faced with these factors from the external and internal environment, if the leaders and members of the school organization can classify and explore the causes of the crisis, it should help to control and manage the crisis. Herman (1994) divided the school crisis into five categories: personal crisis, group crisis, financial crisis, administrative crisis and disaster-related crisis.