(1) The entrance is not uniform. A unified service entrance is the first condition for people to discover and use the Internet government service platform. However, some local Internet government service platforms and government portals are "two skins", and even the content and standards of the same thing are different, which makes it difficult to find service platforms and business personnel are unwilling to use them. Spot checks show that 26% of Internet government service platforms are not integrated with the front-end of government portals at the same level, so they cannot provide a unified service portal.
(two) the government information is not * * *. Government information sharing is a necessary condition for multi-platform and multi-system linkage and simplification and optimization of workflow. However, the spot check found that some Internet government service platforms failed to achieve the unified identity authentication and No.1 login with the departmental service system, and the data between service systems could not be reused, which led to the need for enterprises to register and log in repeatedly between multiple platforms and systems, which made online affairs complicated and reduced the service experience.
(3) The Internet is out of sync. For the convenience of the masses, government service platforms at all levels classify government service items according to the themes of departments, individuals and enterprises. The spot check found that 68% of the platforms had the problem of no content under some columns, because the service items could not keep up with the pace of platform construction, resulting in "no traffic on the road" and the platform could not be used.
(D) The platform function is not perfect. Smooth consultation channels and accurate on-site search are important guarantees for the Internet government service platform to do a good job. The spot check found that 87% of the platforms' consultation and complaint channels were true and effective, but the situation of untimely reply was more prominent, and 38% of platforms did not reply to users' inquiry questions for more than 5 working days. 22% platform search function is not available, especially for cities and counties. Some platforms have no search function, and some platforms can't search existing services, so the search function is just a decoration.
(5) Inaccurate service information. Clear and accurate service information is a necessary condition to realize "people running less errands". 25% of the government services sampled only provide the names of service links such as application, acceptance and audit, but do not give a specific and clear description of the requirements of each link; 33% did not specify the time limit, charging standards, contact information and other elements; 13% is not clear about the handling materials, and there are expressions or general terms such as "other materials required to be submitted according to relevant laws and regulations"; 4 1% did not provide the download of the service form, and 48% did not provide the filling instructions or demonstration text of the form; 55% did not specify the material format requirements, such as original/copy, paper/electronic version, number of copies, etc. The practicality of service guide has become the pain point of criticism of enterprises.