About the park tickets from 2022 1 to 3 1.
Visitors who hold tickets for Shanghai Disneyland on or after June 5438+1October 3 1 2022 can visit Shanghai Disneyland on any day within six months after it resumes operation. When visiting the park, visitors can show their original ID cards or travel documents at the entrance gate of the park in exchange for tickets for the same day, without making an appointment in advance *. (Tickets redeemed on the same day only include park tickets, excluding other rights and interests previously bound with tickets. If the original ticket product you purchased contains other rights and interests, such as food and beverage coupons, you can choose to refund the whole ticket through the original purchase channel. )
Visitors who cannot visit in the next six months for some reason can get a refund. Visitors who have purchased tickets through the official website of Shanghai Disney Resort, App, WeChat official account, Shanghai Disney Resort reservation service center, official flagship store of Flying Pig in the resort or JD.COM official flagship store can submit a refund application through Shanghai Disney Resort official App, and the refund will be returned to the original payment account within 45 working days. Visitors who purchase tickets through other official channels, please contact the original ticket purchasing channel for refund, or consult the guidelines at the end of this notice.
About the products and services of other resorts on the specified date
Visitors who purchase exclusive Disney cards, Disney concierge services, food and beverage vouchers and other products and services of Shanghai Disneyland through Shanghai Disney Resort official website, App, WeChat WeChat official account official account, Shanghai Disney Resort Reservation Service Center, Flying Pig Resort official flagship store or JD.COM official flagship store on or after June 3, 2022 will be automatically refunded from the original purchase channels. Visitors who have purchased products and services on other designated dates through other official channels, please contact the original purchase channel to apply for a refund.
At present, there are two hotels operating normally in Shanghai Disney Resort, but we understand that some tourists may need to change their travel plans. Visitors who have booked Shanghai Disney Resort Hotel on or after June 3, 202210 can contact the original purchase channel for consultation.
Shanghai Disneyland Annual Card
Extend the validity period of the annual card that is still valid on or after June 5438+1October 3 1 2022, and communicate with the annual card users in time.
Still have questions or need to contact us?
Visitors can contact Shanghai Disney Resort Reservation Service Center at 400-180-0000 (mainland China) or +86-2 1-3 158-0000 (other countries/regions) for consultation. If the waiting time is longer because more tourists call from the service center, we suggest that you send an email to shdr.yuding@disney.com, leave your phone number and other contact information, and we will handle your email as soon as possible.
Thank you for your understanding!
* According to the current passenger flow management policy of Shanghai Disneyland, if there is a "big passenger flow day" calculated according to the maximum carrying capacity required by the government, and relevant flow restriction measures must be taken, all tourists holding tickets for non-designated days, including those whose tickets have been postponed, may not be able to enter the park on that day. Shanghai Disneyland will release relevant information in time.
Note: The information source is Guan Wei Disneyland.