1. Online consultation: customers can communicate with online customer service in real time through JD.COM official website to ask questions or solve problems. Online customer service can usually answer customers' questions quickly and provide accurate information and solutions.
2. Telephone customer service: JD.COM provides telephone customer service, and customers can call JD.COM to communicate with professional customer service personnel. Telephone customer service can provide more detailed answers and services to help customers solve practical problems.
3. E-mail communication: Customers can contact customer service in JD.COM by sending e-mail to ask questions or suggestions. JD.COM will reply to the customer's questions as soon as possible after receiving the email, and do its best to meet the customer's needs.
4. Social media communication: JD.COM also has a customer service account on social media platform, and customers can communicate with customer service in JD.COM through social media platform. This way can get a quick response and track the progress of solving the problem at any time.