(1) respective responsibilities
Responsibilities of the bank lobby manager:
Service management, seeing off guests, business consultation, differentiated service, low counter service, information collection, dispute mediation, order maintenance, work requirements and regular reports.
Teller's responsibilities:
The front desk teller is responsible for the counter business operation, inquiry and consultation directly facing customers; The back-office teller is responsible for customer-oriented inter-bank, bill exchange, internal accounting and other business processing, as well as the follow-up processing of front-office business such as audit, confirmation and authorization.
(B) the career development path of bank lobby managers
With the increasing demand for financial services, the bank lobby manager has become more and more familiar and has become an important link for the banking industry to improve financial services and service quality. The position of bank lobby manager involves a wide range of business contents, so this position should be familiar with almost all banking businesses and require high comprehensive quality. The lobby manager of a bank is generally developed by the comprehensive teller of the bank after accumulating certain working experience, and the future development direction can be the branch president or some special business managers. ?